AutoTurn.ai Terms of Service Agreement

Last Updated: 2/23/26. By clicking “I Agree” you acknowledge that you have read and understood these Terms of Service and agree to be bound by them on behalf of the Dealer. If you are an individual accepting on behalf of a dealership or company, you represent that you have the legal authority to bind that Dealer to this Agreement. If you do not agree to these terms, you must discontinue use of AutoTurn.ai’s services.

Acknowledgement: Both Buying and Selling Dealers using AutoTurn.ai acknowledge that they are sophisticated commercial entities familiar with the purchase and sale of used vehicles in a wholesale market. This Agreement is the product of an arms-length negotiation and shall not be construed against its drafter.
1.) Scope of Agreement
1.1) This Terms of Service Agreement (“Agreement”) is a binding contract between Redline Automotive Merchandising LLC, doing business as AutoTurn.ai (“AutoTurn.ai”), and each authorized dealership or user (“Dealer”) that accesses or uses the AutoTurn.ai online vehicle auction platform at AutoTurn.ai and through our mobile applications and related technologies (“Mobile Apps”, and collectively, such platform and Mobile Apps the “Platform”). This Agreement governs the Dealer’s access to and use of the Platform for buying and selling motor vehicles, including any related services such as vehicle listings, bidding, sales transactions, and ancillary services facilitated by AutoTurn.ai.

1.2) By registering an account or otherwise using the Platform, Dealer confirms acceptance of this Agreement and agrees to comply with all of its terms. If Dealer is entering into this Agreement on behalf of a company, business or other legal entity, Dealer represents that Dealer has the authority to bind such entity and its affiliates to this Agreement, in which case the term “Dealer” shall refer to such entity and its affiliates. AutoTurn.ai provides a virtual wholesale vehicle marketplace through which licensed automobile dealers (and only such dealers) may conduct vehicle transactions. AutoTurn.ai itself is not a party to the contracts of sale between buyers and sellers on the Platform; the sales contract for any vehicle is solely between the selling Dealer and buying Dealer. AutoTurn.ai’s role is to facilitate the transaction by providing the Platform and related services (such as payment processing, title transfer assistance, and dispute resolution support), but all vehicles are offered for sale by independent sellers and purchased by independent buyers.
2.) Eligibility and Registration
2.1) Dealer Eligibility: Use of the Platform is limited to bona fide commercial automobile dealers approved by AutoTurn.ai. The Platform is a business-to-business marketplace; no retail consumer or unlicensed individual is permitted to access, use, purchase, or sell vehicles through AutoTurn.ai. To be eligible, a Dealer must be in good standing under applicable law, meaning the Dealer is a legally organized business entity (e.g. corporation, LLC, etc.) with all required licenses, permits, and authorizations to purchase and sell motor vehicles at wholesale for resale. Dealer represents and warrants that it will comply with all applicable federal, state, and local laws and regulations in the jurisdictions where it operates and conducts business, including maintaining any dealer licenses, resale certificates, tax registrations, or other credentials required to lawfully trade in vehicles. Any vehicle acquired in violation of any legal requirement is not returnable or arbitrable, notwithstanding anything to the contrary in this Agreement.

2.2) AutoTurn.ai reserves the right, in its sole discretion, to deny or revoke Platform access to any applicant or Dealer for any reason not prohibited by law, without advance notice. This may include, for example, denying registration to dealers that do not meet AutoTurn.ai’s qualification criteria or suspending Dealers who violate this Agreement or engage in improper activities on the Platform. Account Registration: To access the Platform’s services and features, each Dealer (and its representatives) must complete the required registration process. Registration requires providing accurate, current, and complete business information, including (where applicable) the Dealer’s state-issued dealer license number, Federal Employer Identification Number (EIN), resale/tax certificate, and any other documentation that AutoTurn.ai deems necessary to verify Dealer’s credentials. AutoTurn.ai may require that Dealers register through third-party dealer credentialing systems or services (such as AuctionACCESS) to facilitate verification of dealership identity and licensing.

2.3) By registering, Dealer certifies that all information submitted is truthful and that the individuals completing the registration have authority to act on behalf of the Dealer. If AutoTurn.ai has reasonable grounds to suspect that any provided registration information is untrue, inaccurate, outdated, or incomplete, AutoTurn.ai may suspend or terminate the Dealer’s account and refuse current or future use of the Platform. Upon AutoTurn.ai’s acceptance of Dealer’s registration, the Dealer will be issued (or will create) one or more user logins and passwords for authorized individuals (“Authorized Users”) to access the Platform.

2.4) Account Security: Dealer is responsible for maintaining the confidentiality and security of its account credentials (usernames, passwords, and any authentication tokens) and for all activities that occur under Dealer’s account. Dealer shall restrict account access to its owners, employees, or agents who are duly authorized to conduct vehicle transactions on Dealer’s behalf (“Authorized Representatives”), and shall promptly remove or update any Authorized Representative’s access upon their departure or change in role.

2.5) Unauthorized Use: If Dealer becomes aware of any unauthorized access to or use of its account or any breach of security (e.g. lost or stolen passwords), Dealer must immediately notify AutoTurn.ai’s support team. AutoTurn.ai is not liable for any loss or damage arising from Dealer’s failure to maintain the security of its account information or from unauthorized use of the account.

3.) Buying and Selling Obligations
3.1) General Responsibilities: By participating in AutoTurn.ai’s marketplace, all Dealers agree to conduct transactions in good faith and in a commercially reasonable manner. Dealers shall use the Platform only for lawful, bona fide purchase and sale of vehicles and related services, and not to engage in any fraudulent, misleading, or deceptive practices. AutoTurn.ai may monitor transactions and content for compliance, and reserves the right to cancel any transaction that it deems unfair, unethical, collusive, fraudulent, or contrary to the integrity of the marketplace. Dealers also agree not to manipulate prices or interfere with other users’ listings or bids, and not to use the Platform to circumvent fees or the intended sale process (for example, Dealers are strictly prohibited from contacting another Dealer to complete an off-platform sale of a vehicle listed on AutoTurn.ai). Any attempt to negotiate or finalize the purchase/sale of a listed vehicle outside of the Platform may result in suspension or termination of the Dealer’s account.

3.2) Seller Obligations: A Dealer that offers (“lists”) a vehicle for sale on the Platform (“Seller”) must have the right and ability to sell that vehicle, including possessing title or having the legal power to transfer title to the Buyer (as defined below) immediately upon sale (subject to any disclosed title release delays). If a Seller does not disclose a title delay, or a title is delayed longer than permitted, a “Late Title Fee” may apply as described in the Fee Schedule. Seller is responsible for sending (with tracking) a sold vehicle's title to AutoTurn.ai within five business days of the sale completion, unless there was a title delay indicated.

3.3) Accurate Listings: The Seller is responsible for the accuracy, truthfulness, and completeness of all information and disclosures provided about the listed vehicle. Each vehicle listing should include, at a minimum, the Vehicle Identification Number (VIN), make, model, year, mileage, and a description of the vehicle’s condition, along with any required disclosures of known defects or title brands (see Vehicle Listings and Disclosures below). The Seller understands and agrees that the information they provide in the listing (including any condition reports, announcements, and photos) will be relied upon by potential buyers, and that such listing and disclosures constitute representations of the vehicle’s condition that are binding for purposes of any post-sale disputes or arbitration.

3.4) AutoTurn prohibits the listing price on AutoTurn from exceeding the Seller's retail/internet prices for the listed vehicle. If a vehicle's publicly listed retail price drops below the listed AutoTurn price, AutoTurn will update the wholesale price to match the new lower price for the listed vehicle.

3.5) A Seller must be prepared to sell the vehicle at the lesser of, the initially listed wholesale price provided to AutoTurn, OR the lowest retail/internet price advertised by the Seller during the time the vehicle is listed on AutoTurn. If a Buyer meets the Seller’s stated price, or submits an acceptable counter-offer, the Seller has 24 business hours to complete the sale by counter-signing the Sales Agreement. When the Seller signs the Sales Agreement the deal is final and binding. The Seller must verify that the sale price is acceptable and that the vehicle is still available for sale before countersigning the Sales Agreement.

3.6) No Withdrawal of Auction Listings: Sellers may not withdraw or cancel an auction listing prior to its expiration if bids have been placed, except as permitted by Platform policies or with AutoTurn.ai’s approval. Sellers may withdraw or cancel a “Buy Now” listing that has not sold and has no bids. AutoTurn.ai reserves the right to reject or remove any vehicle listing at its discretion, and to control the placement or display of listings in the Platform’s search results or categories.

3.7) Transaction Completion - Sellers: When a vehicle is sold, the Seller must make the vehicle available and transfer the title to the Buyer in a timely manner. Unless otherwise specified in the listing or agreed upon, Sellers are required to hand over the vehicle (or make it available for pickup) within three (3) business days after the sale, and to provide properly executed title documents and any required odometer disclosure statement to the Buyer (or to a designated facilitation agent) within the same timeframe. If a Seller cannot immediately provide the title (e.g., due to a lien release process), the Seller must have announced a title delay in the listing and must deliver title as soon as possible within the timeframe allowed by AutoTurn.ai’s policies (failure to do so may result in the Buyer being able to cancel the transaction or AutoTurn.ai imposing penalties such as a Late Title Fee). Sellers are responsible for any costs or losses caused by Seller’s delay or failure to provide title or vehicle, including any applicable Late Title Fees or transaction cancellation fees as set forth in the Fee Schedule.

3.8) Keys and Accessories: The Seller is required to furnish a minimum of one key with each vehicle. The Seller must also turn over any accessories, attachments, keys, or extra items that were included in the listing; as shown in vehicle photos and/or descriptions. If such items are missing, they become eligible for arbitration.

3.9) Condition at Pickup: The vehicle must be in substantially the same condition as represented in the listing at the time of pickup. Sellers are liable for any material change in condition that is not disclosed to and agreed by the Buyer prior to completion of pickup. Risk of loss or damage to the vehicle remains with the Seller until the vehicle is picked up by or delivered to the Buyer or the Buyer’s agent (transport company), at which point the risk transfers to the Buyer. Sellers should only release the vehicle at a safe, secure location after requiring the transporter to show proper release documents.

3.10) Buyer Obligations: A Dealer using the Platform to purchase or bid on vehicles (“Buyer”) is expected to conduct its bidding and buying activities in good faith and with the intent to complete transactions. Buyer acknowledges and agrees that the Platform does not guarantee the condition, history, or fitness of any vehicle. It is solely the Buyer's responsibility to exercise their own due diligence, discretion, and analysis to verify all vehicle details before bidding or purchasing.

3.11) Bids and Purchases are Binding: When a Buyer places a bid on a vehicle (whether in an auction format or by clicking a “Buy Now” or similar purchase option), that bid or purchase is a legally binding offer to buy the vehicle for the bid/offer amount, if accepted by the Seller. If the "Buy Now" is not "Accepted" by the Seller within 72 hours, the offer will expire and become void.

3.12) No Bid Retractions: A Buyer may not retract or cancel a bid after it is placed, except in rare circumstances allowed under AutoTurn.ai’s policies or with AutoTurn.ai’s express written consent. If the Buyer is the highest bidder at the close of an auction (or otherwise has an offer/sale confirmed by the Platform as a purchase), a sales contract is formed and the Buyer is obligated to purchase the vehicle on the terms of the offer. By clicking any “Accept Offer” or “Submit Offer” button presented during a transaction, the Buyer confirms acceptance of all applicable purchase terms and policies for that sale.

3.13) Payment: Buyers must pay the full purchase price of the vehicle, plus any applicable fees and taxes, as detailed in the invoice or checkout, by the deadline specified by AutoTurn.ai. In most cases, full payment is due immediately upon purchase confirmation or within one (1) business day of the sale’s closing unless otherwise stated. Submitting payment more than one (1) business day after the close of the sale may result in a Late Payment Fee, as described in the Fee Schedule.

3.14) The “purchase price” includes the winning bid amount or fixed sale price of the vehicle, plus any Buyer’s fees, transaction fees, buyer premiums, transportation or inspection fees (if such services were selected), and all applicable taxes, title, or registration fees for the vehicle. AutoTurn.ai may facilitate payment through electronic funds transfer (e.g. ACH direct debit), a floorplan financing arrangement, or other payment methods as offered; the acceptable payment methods will be communicated to the Buyer (e.g., pre-authorized ACH withdrawal, wire transfer, or use of a pre-approved financing source). It is the Buyer’s responsibility to ensure that sufficient funds are available and remitted.

3.15) No Sale Completion without Payment: Title to the vehicle will not pass to the Buyer until AutoTurn.ai has received full cleared payment of the purchase price and all fees, and any other conditions for transfer (such as completion of an inspection or delivery of title by Seller) have been met. Buyers agree not to resell, export, or materially alter the vehicle before the transaction is fully completed (including payment and title transfer) and any arbitration period has expired.

3.16) Timely Checkout: Buyers must follow the Platform’s checkout procedures and remit payment within the prescribed timeframe (typically within 24 hours after acceptance of the bid or offer) Failure to complete payment in a timely manner may be deemed a breach of this Agreement. In such cases, AutoTurn.ai may, in its discretion, cancel the sale (nullify the transaction) and/or impose applicable penalties on the Buyer, including but not limited to a late payment fee or a transaction cancellation fee, and/or suspension or termination of the Buyer’s account.

3.17) AutoTurn.ai also reserves the right to charge interest and late fees on overdue amounts and to collect any deficit (for example, if the vehicle is resold for less, the defaulting Buyer may owe the difference and associated costs) as allowed by law. Buyers are responsible for any Non-Sufficient Funds (NSF) fees or chargeback fees if a payment method is rejected. Any attempt by a Buyer to stop payment or initiate an unauthorized chargeback after purchasing a vehicle will be considered a serious violation; AutoTurn.ai may treat a stop-payment order as evidence of fraudulent intent by the Buyer.

3.18) Pickup and Transport: Unless the Buyer has arranged for an alternative (such as using an integrated transport service through the Platform), the Buyer is responsible for picking up or transporting the purchased vehicle from the Seller’s designated location. Buyers must pick up the vehicle within seven (7) business days after purchase unless otherwise agreed. If a vehicle is not picked up within the allowed period, AutoTurn.ai or the Seller may, after notice, arrange transportation of the vehicle to the Buyer at the Buyer’s expense or charge storage fees, and the Buyer assumes any risk of loss during such delay.

3.19) Buyer is responsible for vehicle pick-up and related costs and must take physical possession of each acquired vehicle within seven (7) business days beginning with the first business day after the date AutoTurn.ai notifies the Seller of a Buyer's Winning Bid.

3.20) The Seller may charge the Buyer storage fees (as defined in the fee schedule) and/or arrange delivery of the Vehicle to the Buyer at the Buyer's expense if Buyer does not pick up purchased Vehicles within seven (7) business days. Prior to charging any such fees, the Seller must notify AutoTurn.ai and must allow 1 business day before fees are assessed. AutoTurn.ai will provide notification of the storage fees to the buyer within 24 hours of receipt.

3.21) Buyers should contact the storage location identified by the Seller to arrange vehicle pick-up and verify location and availability of vehicle. Buyer bears full responsibility for any failed attempt at taking possession of a Vehicle without first having confirmed its availability with the storage location if the pickup attempt is within the first three (3) business days after a completed sale.

3.22) AutoTurn.ai may suspend Dealer's Auction privileges for failure to promptly take physical possession of the purchased vehicle within seven (7) business days after purchase.

3.23) If a purchased vehicle is not available at time of pickup, Buyer must immediately notify AutoTurn.ai that the purchased vehicle is not at the physical location as printed on the Auction Authorization form.

3.24) When taking delivery, the Buyer (or its transport agent) should inspect the vehicle for any discrepancies or transport damage and document them before leaving the pickup location. The Buyer (or its agent) must sign any required gate pass or release document, which serves as evidence that the vehicle was received; any damage not noted at pickup may be presumed to have occurred after release.

3.25) Additional Buyer Duties: Prior to bidding, Buyers are responsible for reviewing all available information and disclosures about a vehicle, including photos, condition reports, and Seller announcements. Buyers are strongly encouraged to conduct their own due diligence (such as obtaining a vehicle history report or arranging a pre-purchase inspection if offered) to satisfy themselves of a vehicle’s condition.

3.26) As-Is Sales and Arbitration: Except for any express guarantees or arbitration rights provided under this Agreement or AutoTurn.ai’s policies, vehicles are sold “as is,” without any warranties from the Seller or AutoTurn.ai as to merchantability or fitness for a particular purpose. However, Buyers may have recourse through the dispute resolution and arbitration procedures described in this Agreement if undisclosed major issues are discovered post-sale (see Arbitration and Dispute Resolution below).

3.27) Export: If the Buyer intends to export a purchased vehicle outside the United States, the Buyer is solely responsible for complying with all export control laws and regulations, and for satisfying any import requirements of the destination country.
4.) Vehicle Listings and Disclosures
4.1) Seller’s Duty to Disclose: Sellers must provide truthful and complete disclosures about each vehicle’s condition and history to the best of their knowledge. At a minimum, Sellers are required to announce or disclose any material facts or issues that are known or reasonably apparent and that could affect the value or safety of the vehicle or the decision of a Buyer to purchase it. This includes, but is not limited to: prior salvage or junk status, rebuilt title or branding (e.g. flood, fire, or Lemon Law buyback), true mileage unknown or odometer discrepancies, theft recovery, structural or frame damage, airbag deployment or accident history (if severe), unresolved safety recalls (if the vehicle is branded or not roadworthy), and any other conditions required to be disclosed by applicable law or AutoTurn.ai policies.

4.2) Sellers must also disclose if the vehicle was ever used in a commercial capacity (taxi, rental, police vehicle, etc.) if such use is known and significant. All announcements and disclosures must be made via designated disclosure fields, or, if discovered only at or after the point of sale, communicated to the Buyer immediately and subject to the Buyer’s agreement or the arbitration provisions. The failure to properly disclose required information may give the Buyer grounds to file a claim for arbitration or cancellation as outlined in the Dispute Resolution section. Sellers are responsible for the accuracy and completeness of any descriptions, condition reports, and photos they provide.

4.3) No Misrepresentation: Sellers shall not knowingly omit or misrepresent any material fact about a vehicle. Misrepresenting a vehicle or concealing defects can constitute fraud and may subject the Seller to liability, account suspension, or other sanctions.

4.4) Listing Content: Information about vehicles listed on the Platform is provided by the Seller, not by AutoTurn.ai. AutoTurn.ai does not guarantee or warrant the truth or completeness of any vehicle description, condition report, photo, or other content provided by Sellers. While AutoTurn.ai may, in some cases, assist in preparing condition reports or facilitating inspections, AutoTurn.ai is not making professional representations about the vehicle and is not responsible for errors or omissions in the listing content.

4.5) “As Is” Standard & No Warranty: Except where a Seller explicitly offers a guarantee or warranty in the listing (such as a post-sale inspection guarantee or a manufacturer’s warranty still in effect), all vehicles are offered “as is, where is,” with no warranties of any kind by AutoTurn.ai. AutoTurn.ai and its affiliates make no representations or guarantees as to the accuracy, completeness, or currentness of any information on the Platform regarding vehicles. AutoTurn.ai will not be liable for any errors, omissions, or delays in the information provided, nor for any losses or damages arising from reliance on such information.

4.6) Inspection Reports: If an inspection report (also referred to as a Condition Report) is provided for a vehicle (by AutoTurn.ai or a third-party service), it is intended to objectively describe the vehicle’s condition at the time of inspection. However, neither the Seller nor AutoTurn.ai guarantees that the report is exhaustive or that the vehicle will remain in the same condition thereafter. Dealers acknowledge that inspections are limited and certain issues may not be immediately apparent. Sellers should conduct reasonable due diligence on their vehicles before listing, and should not list any vehicle that they know or suspect to be stolen, have a rolled-back odometer, or otherwise involve fraudulent or illegal conduct. If AutoTurn.ai discovers or is notified that a vehicle listed may be stolen, have an altered odometer, or involve other illegal issues, AutoTurn.ai may remove the listing and take appropriate action.

4.7) Listing Verification and Rights: AutoTurn.ai reserves the right (but does not assume the obligation) to verify information in a listing or to require additional information or documentation from Sellers to substantiate a vehicle’s condition or history. AutoTurn.ai may remove or correct listings that are found to be inaccurate or that violate this Agreement. AutoTurn.ai also reserves the right to position or feature listings in any order or manner on the Platform in its sole discretion (for example, search results ranking, featured listings, etc.). By listing a vehicle, the Seller grants AutoTurn.ai the right to use and display the content of that listing (including vehicle information, images, and Seller’s name and contact information) on the Platform and in related marketing or distribution channels. The Seller agrees that AutoTurn.ai may display the vehicle information on AutoTurn.ai’s site and also on affiliated or partner websites to broaden exposure, and may use the data from the listing (excluding any personal data about individuals) for analytical and business purposes such as market price guides, vehicle valuation tools, or transaction trend analysis. Sellers represent and warrant that they have all rights necessary to provide the vehicle listing content and to allow AutoTurn.ai to use it as contemplated above, and that doing so will not infringe any third-party rights or violate any laws.

4.8) Buyer’s Acknowledgements: Buyers acknowledge that, in a wholesale auction setting, vehicles may not be cosmetically or mechanically reconditioned, and minor defects or normal wear and tear might not be individually disclosed. Buyers should review all disclosures before bidding. It is the Buyer’s responsibility to investigate the vehicle’s condition to their satisfaction before bidding/buying.

4.9) No Reliance on Silence: If a particular issue is not disclosed in the listing, Buyers should not assume the vehicle is free of that issue; rather, Buyers should proactively check what is and is not disclosed. For example, if no accident is disclosed, it typically means the Seller is unaware of any significant accident history, but the Buyer may still wish to obtain a vehicle history report. That said, certain disclosures are mandatory – if a Seller fails to disclose a required issue (like a salvage title or major mechanical defect above an arbitration threshold), the Buyer may be entitled to relief through arbitration. AutoTurn.ai’s arbitration policy is based on the National Auto Auction Association (NAAA) guidelines in determining what post-sale issues are eligible for arbitration (e.g. undisclosed defects over a certain repair cost, title brands not revealed, etc.). The Arbitration and Dispute Resolution section below provides more detail on how such disputes are handled.
5.) Fees, Payments, and Penalties
5.1) Fees and Charges: Dealer agrees to pay all fees and charges associated with its use of the Platform, as set forth in AutoTurn.ai’s fee schedule and the terms of each transaction. AutoTurn.ai may charge various fees to Sellers and Buyers for the services provided, including but not limited to monthly access fee, listing fees, success fees or seller commissions, buyer’s fees (transaction fees), inspection fees, and optional service fees (e.g. transportation or warranty products). In addition, specific penalty fees or liquidated damages may apply in certain scenarios, such as a fee for late payment, a fee for late delivery of title, cancellation fees if a party fails to complete a sale, or NSF (non-sufficient funds) fees for failed payments. The current Fee Schedule is made available to Dealers via the Platform’s “Fee Schedule” page. AutoTurn.ai reserves the right to update or change its fees from time to time in its discretion, effective upon posting or upon the date specified in the updated fee schedule. AutoTurn.ai may change monthly access fees, transaction fees, etc. Fees will be listed in our Fee Schedule. By continuing to use the Platform or engaging in transactions after a fee change, the Dealer agrees to the new fees. All fees are non-refundable unless expressly stated otherwise.

5.2) Payment Process: In a typical transaction, the Buyer will pay the purchase price and all applicable fees to AutoTurn.ai (or its payment facilitator), and AutoTurn.ai will then remit the net proceeds to the Seller, after deducting any fees, any amounts owed by Seller, and any taxes or charges AutoTurn.ai is required to collect and remit. AutoTurn.ai, through its authorized payment partners, may collect payment from the Buyer (including debiting the Buyer’s bank account or floorplan line) and handle disbursement to the Seller, streamlining the transaction. The Seller agrees that AutoTurn.ai (or a third-party facilitation service) may deduct AutoTurn.ai’s fees and any other amounts due from the sale proceeds before forwarding the remainder to Seller. Depending on the arrangement, AutoTurn.ai or an affiliate may also assist with transferring title documents and ensuring the Buyer and Seller each receive their due (title for Buyer, funds for Seller). Both Buyer and Seller agree to cooperate in good faith with any such payment and title facilitation process. If amounts owed to AutoTurn.ai hereunder are not paid by the payment due date, Dealer hereby authorizes AutoTurn.ai to automatically debit Dealer’s ACH account the amount owed.

5.3) If Buyer fails to pay Fees or other amounts owing when due to AutoTurn.ai or any AutoTurn.ai partner, AutoTurn.ai may: (i) withhold title documents until all amounts owed have been paid; (ii) cancel the sale transaction; (iii) charge interest on any past due amounts at the rate of one and one half (1.5%) percent per month, calculated in U.S. dollars, or the maximum rate allowed by law, whichever is less; and/or (iv) pursue any other remedy or relief permitted by law.

5.4) Taxes: AutoTurn.ai does not collect sales or use tax on vehicle transactions between Dealers (since these are typically wholesale transactions for resale), provided that each Dealer has supplied the necessary resale certificates or tax exemption documentation. As a condition of using the Platform, each Dealer certifies that any vehicle purchased via AutoTurn.ai is for resale or other exempt purpose (not for the Dealer’s personal use), and the Dealer holds a valid resale license or exemption in the state(s) where required. If any vehicle is purchased for a purpose other than resale or if a Dealer lacks appropriate tax documentation, that Dealer is responsible for paying any applicable sales or use taxes directly to the proper tax authority. AutoTurn.ai may require Dealers to provide copies of resale certificates and/or state tax ID numbers during registration, and to update these as needed.

5.5) Other Fees: Dealers are responsible for any state or local fees associated with the vehicle, such as title transfer fees or registration fees, unless the parties agree otherwise. These may be collected by AutoTurn.ai at checkout or left for the Buyer to handle with the DMV, depending on the transaction.

5.6) Late Payments and Defaults: Time is of the essence in payment. If a Buyer fails to pay in full by the required deadline, AutoTurn.ai may declare the Buyer in default of the sale. In the event of a default, AutoTurn.ai may, in addition to cancelling the sale and relisting the vehicle, charge the Buyer a Late Payment Fee or a Transaction Cancellation Fee, as described in the Fee Schedule. Similarly, if a Seller fails to abide by the sale (for example, refuses or is unable to deliver the vehicle after a binding sale), the Seller may be charged a Seller Default/Cancellation Fee, and the Buyer may be released from the transaction. AutoTurn.ai may use amounts it collects from default fees to offset costs incurred (such as fees that would have been earned or expenses due to the default) and to compensate the non-breaching party, where applicable.

5.7) Late Title: If a Seller does not provide a negotiable title to AutoTurn.ai within ten (10) business days, the Buyer may cancel the transaction and/or the Seller may be subject to a Late Title Fee. AutoTurn.ai may also, at its discretion, cancel the sale due to title delay and require the Seller to refund the purchase price to the Buyer, plus possibly reimburse transportation or other costs in certain cases.

5.8) Invoice Disputes: If a Dealer believes there is an error in any invoice or fee charged, the Dealer must promptly contact AutoTurn.ai to dispute the charge within sixty (60) days such payment was made. AutoTurn.ai will review and, if an error is verified, correct it. However, the Dealer must pay any undisputed portions of an invoice on time. AutoTurn.ai reserves the right to offset any amounts a Dealer owes against funds that may be due to that Dealer (for example, deducting a Buyer’s unpaid fee from sale proceeds owed to that same Dealer as a Seller on another transaction), to the extent permitted by law. Dealers grant AutoTurn.ai a security interest in the vehicles bought or sold via the Platform, as further described in any separate agreements or as permitted by law, to secure payment of any fees or indemnification obligations.

6.) Intellectual Property
6.1) Ownership. Dealer acknowledges and agrees that the AutoTurn.ai Platform, related services, data and web information, including all copyright and rights to patent, industrial design, trademark and trade dress protection, trade secrets and all other intellectual property rights (collectively, the “AutoTurn.ai IP”) are owned by AutoTurn.ai or its licensors and are protected by United States and international intellectual property laws and treaties. Subject to the limited rights of access and use expressly granted hereunder, AutoTurn.ai reserves all rights, title, and interest in and to the AutoTurn.ai IP. No rights are granted to Dealer other than the limited rights expressly set forth in these Terms. Dealer acknowledges and agrees that Dealer does not own, and shall not acquire, any right, title, or interest in the AutoTurn.ai IP and that, if necessary, Dealer agrees to perform any acts that may be reasonably necessary to transfer or confirm ownership of any right, title, and interest in or to the AutoTurn.ai IP. Dealer further agrees that Dealer will not (a) modify, copy, or create derivative works based on the AutoTurn.ai IP; (b) frame or mirror any content forming part of the AutoTurn.ai IP; (c) reverse engineer or decompile the AutoTurn.ai IP; (d) access the AutoTurn.ai IP in order to (i) build a competitive product or service or (ii) copy any ideas, features, functions, or graphics of the AutoTurn.ai IP; (e) permit or authorize any third party to do any of the above at Dealer’s direction or on Dealer’s behalf; (f) attempt to gain unauthorized access to the AutoTurn.ai Platform; or (g) reverse engineer, decompile, dissemble, sniff or otherwise derive the source code, object code or any other intellectual property constituting or relating to the AutoTurn.ai IP.

6.2) AI-Powered Features. AutoTurn.ai may utilize artificial intelligence, machine learning algorithms, and automated systems (collectively, “AI”) to provide certain features of the Platform. Dealer acknowledges and agrees that (a) AI-generated content, recommendations, and analyses are provided for informational purposes only and should not be relied upon as the sole basis for business decisions; (b) AutoTurn.ai makes no representations or warranties regarding the accuracy, completeness, or reliability of AI-generated content; (c) Dealer is solely responsible for verifying all AI-generated information before relying upon it; (d) AI systems may produce errors, biases, or unexpected results, and AutoTurn.ai disclaims all liability for such outcomes; and (e) AutoTurn.ai reserves the right to modify, update, or discontinue AI features at any time without notice.

7.) Arbitration and Dispute Resolution
7.1) Agreement to Arbitrate: This Arbitration and Dispute Resolution section is referred to in this Agreement as the “Arbitration Agreement.” Dealer agrees that any and all disputes or claims that have arisen or may arise between Dealer and AutoTurn.ai, whether arising out of or relating to this Agreement (including any alleged breach thereof), the Platform, and any aspect of the relationship or transactions between the Dealer and AutoTurn.ai (excluding any disputes and claims that arise between the Seller and Buyer or would be governed by the Vehicle Arbitration Policy in Exhibit A to this Agreement), shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that Dealer may assert individual claims in small claims court, if Dealer’s claims qualify. Further, this Arbitration Agreement does not preclude Dealer from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against AutoTurn.ai on Dealer’s behalf. Dealer agrees that, by entering into this Agreement, Dealer and AutoTurn.ai are each waiving the right to a trial by jury or to participate in a class action. Dealer’s rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

7.2) Prohibition of Class and Representative Actions and Non-Individualized Relief: DEALER AND AUTOTURN.AI AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH DEALER AND AUTOTURN.AI AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT DEALER MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.

7.3) Pre-Arbitration Dispute Resolution: AutoTurn.ai is always interested in resolving disputes amicably and efficiently, and most Dealer concerns can be resolved quickly and to the Dealer’s satisfaction by emailing support at [Arbitration@RedlineAdvantage.com]. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to AutoTurn.ai should be sent to: [230 Kings Highway East Suite 303 Haddonfield NJ 08033] (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If AutoTurn.ai and Dealer do not resolve the claim within sixty (60) calendar days after the Notice is received, Dealer or AutoTurn.ai may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by AutoTurn.ai or Dealer shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which Dealer or AutoTurn.ai is entitled.

7.4) Arbitration Procedures: To begin an arbitration proceeding, Dealer must send a letter requesting arbitration and describing Dealer’s dispute or claim or request for relief to the address set forth in this Agreement. The arbitration will be conducted by JAMS, an established alternative dispute resolution provider. Disputes involving claims, counterclaims, or request for relief under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other disputes shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. Dealer may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where Dealer lives or at another mutually agreed location. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

7.5) Authority of Arbitrator: The arbitrator shall have exclusive authority to (a) determine the scope and enforceability of this Arbitration Agreement and (b) resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to, any assertion that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of Dealer and AutoTurn.ai. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and this Agreement (including the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon Dealer and us.

7.6) Batch Arbitration: If seventy-five (75) or more claimants represented by the same or similar counsel file demands for arbitration raising substantially similar disputes within 90 days of each other, then Dealer and AutoTurn.ai agree that JAMS will administer them in batches of up to seventy-five (75) claimants each (“Batch”), unless there are less than seventy-five (75) claimants in total or after batching, which will comprise a single Batch. JAMS will administer each Batch as a single consolidated arbitration with one arbitrator, one set of arbitration fees, and one hearing held by videoconference or in a location decided by the arbitrator for each Batch in accordance with the JAMS Mass Arbitration Rules. If any part of this section is found to be invalid or unenforceable as to a particular claimant or Batch, it will be severed and arbitrated in individual proceedings.

7.7) Confidentiality: All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
Severability. If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the above section titled “Prohibition of Class and Representative Actions and Non-Individualized Relief”) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of the above section titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of this Agreement will continue to apply.

7.8) Future Changes to Arbitration Agreement: Notwithstanding any provision in this Agreement to the contrary, AutoTurn.ai agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while Dealer are a user of the Platform, Dealer may reject any such change by sending AutoTurn.ai written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, Dealer is agreeing that Dealer will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date Dealer first accepted this Agreement (or accepted any subsequent changes to this Agreement).
Arbitration of Vehicle Condition Disputes: AutoTurn.ai has a separate Vehicle Arbitration Policy or set of conditions (consistent with industry norms and NAAA standards) governing disputes about vehicle condition, undisclosed defects, or misrepresentations discovered after a sale. Those specific arbitration rules (if any, and as updated from time to time) are hereby incorporated into this Agreement by reference for claims that fall within their scope. In general, if a Buyer discovers that a vehicle they purchased has a significant issue that was required to be disclosed but was not (for example, an undisclosed severe mechanical defect over a certain repair cost threshold, or a title brand not announced), the Buyer must notify AutoTurn.ai within the timeframe set by the arbitration policy (e.g., within a certain number of days or before exceeding a mileage limit) to initiate an arbitration claim. The dispute may then be resolved via an internal arbitration process or by the third-party arbitrator, depending on AutoTurn.ai’s policies. The goal of arbitration in such cases is to provide a fair resolution, which may include unwinding the sale (cancelling the transaction and refunding the Buyer and requiring the Seller to take back the vehicle) or adjusting the sale price, depending on the circumstances and the arbitration guidelines. Both Buyer and Seller agree to abide by the final decision of the arbitrator or AutoTurn.ai’s arbitration administrator in these matters. If a sale is cancelled through arbitration, generally the Seller will be responsible for reasonable costs incurred by the Buyer (such as return transport) due to the nondisclosure, and the Seller may also be subject to fees or penalties for the failed transaction, as per the Fee Schedule and AutoTurn.ai’s policies.

7.9) Governing Law: The arbitration (including its validity and enforceability), this Agreement, and any dispute between Dealer and AutoTurn.ai shall be governed by the laws of the State of New Jersey, U.S.A., without regard to its conflict of laws principles, and by applicable federal law (for example, the FAA for arbitration matters as noted above). The arbitrator shall apply the substantive law of New Jersey (or federal law, where applicable) to the merits of any dispute or claim, except to the extent that certain claims may be governed by federal law (such as claims under federal statutes). If New Jersey law would conflict with or be preempted by federal law on an issue, the arbitrator shall follow the applicable federal law.

7.10) Judicial Forum for Limited Situations: In the unlikely event that the arbitration provision is found unenforceable or not to apply to a given dispute (for example, if a court rules that a particular claim is not subject to arbitration despite this Agreement), or in the event of any proceeding to enforce, confirm or vacate an arbitration award, then the parties agree that any such proceeding shall be brought exclusively in the state or federal courts located in the State of New Jersey. Dealer and AutoTurn.ai consent to the exclusive jurisdiction and venue of the courts in New Jersey for all such purposes. Dealer expressly waives any objection that it may have now or later to the convenience of this forum or jurisdiction.

7.11) One-Year Limit on Claims: To promote prompt resolution of disputes, the parties agree that any claim or cause of action arising out of or related to this Agreement or the use of the Platform must be filed within one (1) year after the claim accrued (or within one (1) year of the discovery of the facts giving rise to the claim, if applicable), or else it shall be permanently barred. This limitation period includes, for example, any claim for breach of contract or warranty, any statutory claim, or any claim in arbitration. The one-year period does not extend any shorter period of notice required for certain post-sale arbitration claims (which may be as short as a few days, per AutoTurn.ai’s Vehicle Arbitration Policy set forth in Exhibit A), but rather imposes an outside limit for any formal legal claims.
8.) Limitation of Liability
8.1) To the fullest extent permitted by law, AutoTurn.ai (and its parents, subsidiaries, affiliates, officers, directors, employees, and agents) shall not be liable for any indirect, special, incidental, consequential, or punitive damages arising out of or relating to this Agreement, the Platform, or any transaction or service conducted through the Platform. This exclusion of liability includes, without limitation, damages for loss of profits, loss of business opportunity, loss of goodwill, loss of data, business interruption, or any other intangible losses, even if AutoTurn.ai has been advised of the possibility of such damages. AutoTurn.ai is providing the Platform and related services “as is” and makes no guarantee that the Platform will be uninterrupted or error-free, or that defects will be corrected. Dealer assumes all risks associated with the use of the Platform and purchasing or selling vehicles through the Platform, except as expressly provided in this Agreement. In any case, AutoTurn.ai’s total aggregate liability to any Dealer for any and all claims arising from or related to this Agreement or the use of the Platform shall not exceed the total amount of fees paid by that Dealer to AutoTurn.ai for access to the Platform in the six (6) months immediately preceding the event giving rise to the claim. If the Dealer has paid no fees to AutoTurn.ai, AutoTurn.ai’s liability shall be limited to $100 as a nominal sum. The existence of multiple claims or suits will not enlarge or extend this limit. This limitation applies to all causes of action in the aggregate, including, without limitation, breach of contract, breach of warranty, negligence, strict liability, misrepresentation, or other torts. Some jurisdictions do not allow the exclusion or limitation of certain damages (for example, certain states do not allow the exclusion of liability for gross negligence or willful misconduct, or the exclusion of incidental or consequential damages in certain contexts). To the extent that any such law applies to a particular case, the above exclusion or limitation may not fully apply to a Dealer. However, in such cases, the parties expressly agree that the liability of AutoTurn.ai shall be limited to the maximum extent permitted by law. AutoTurn.ai does not assume any liability for the condition, quality, or safety of vehicles sold/auctioned on its Platform.

8.2) No Warranty by AutoTurn.ai: AutoTurn.ai itself provides no warranty, express or implied, on any vehicle sold via the Platform, and AutoTurn.ai disclaims any such warranties to the maximum extent allowed (including any implied warranties of merchantability or fitness for a particular purpose). Any warranties (if any) on a vehicle would come from the Seller or a third-party provider. AutoTurn.ai is not responsible for and will not be liable for any damages or losses resulting from reliance on any information obtained through the Platform or through communications facilitated by the Platform. Dealer acknowledges that vehicle transactions inherently carry risks, and Dealers must use their own judgment and caution when buying or selling. AutoTurn.ai’s liability for any claims related to a vehicle or its condition will be limited to what is expressly provided in the arbitration process or any purchase protection program in place, and otherwise such matters are between Buyer and Seller.
9.) Indemnification
9.1) Dealer (whether acting as Buyer, Seller, or otherwise using the Platform) agrees to indemnify, defend, and hold harmless AutoTurn.ai and its parent company, affiliates, and each of their respective officers, directors, employees, and agents from and against any and all third-party claims, demands, lawsuits, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to:
* Dealer’s breach of this Agreement or any representation or warranty herein, including any violation of Platform rules or policies by Dealer or its Authorized Users;
* Dealer’s violation of any law or regulation (for example, any failure to have required licenses, any sales tax evasion, odometer fraud, or other unlawful conduct by Dealer);
* Dealer’s negligence or willful misconduct in using the Platform or in conducting any transaction or taking any action related to a vehicle sale/purchase;
* Any inaccuracy or omission in the vehicle information or other content provided by Dealer in a listing or otherwise (e.g., if Dealer as Seller provides incorrect information about a vehicle, or Dealer as Buyer posts defamatory feedback, etc.)
* Claims arising from the ownership, use, or sale of any vehicle that Dealer buys or sells through the Platform, including, without limitation, any product liability claims, personal injury or property damage claims, or allegations of title defects, odometer tampering, or undisclosed liens, except to the extent such claims are caused solely by AutoTurn.ai’s breach of this Agreement or willful misconduct.
Dealer’s indemnification obligation includes payment of AutoTurn.ai’s attorneys’ fees and costs in defending against any covered claim, as well as any settlements or judgments incurred. For example, if a Dealer sells a vehicle and a third party later sues AutoTurn.ai alleging that the vehicle was stolen or that the sale violated someone else’s rights, the Seller would be responsible for defending and indemnifying AutoTurn.ai in that lawsuit. Likewise, if a Buyer purchases a vehicle and later fails to pay a third-party transportation vendor arranged through the Platform, and that vendor pursues AutoTurn.ai for payment, the Buyer would indemnify AutoTurn.ai. Dealers agree to cooperate fully with AutoTurn.ai in the defense of any claim. AutoTurn.ai reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by Dealer (without limiting Dealer’s indemnification obligations). In such a case, the Dealer agrees to cooperate with AutoTurn.ai’s defense of that claim and may not settle any claim without AutoTurn.ai’s prior written consent. This indemnity shall survive the termination of this Agreement.

9.2) No Limitation by Insurance: Dealer’s indemnification obligations are not limited by any insurance that the Dealer carries. Dealer is encouraged to maintain appropriate insurance (e.g., garage liability insurance, umbrella liability, etc.) to cover its potential liabilities, but the existence of insurance does not reduce Dealer’s obligations hereunder.
10.) Governing Law and Jurisdiction
10.1) This Agreement and all matters arising out of or relating to this Agreement or the use of the Platform shall be governed by and construed in accordance with the laws of the State of New Jersey, USA, without regard to conflict of laws principles that would result in the application of any other jurisdiction’s laws. The parties acknowledge that New Jersey has a significant interest in the application of its law to transactions conducted by its in-state businesses and to contracts choosing its law.

10.2) Jurisdiction and Venue: Subject to the Arbitration provisions above (which shall govern the forum for disputes that are arbitrated), the parties agree that any legal action or proceeding (including those to compel arbitration, or to enforce or vacate an arbitral award, or any claim that is determined not to be subject to arbitration) shall be brought exclusively in the state courts of New Jersey or the United States Federal Courts located in New Jersey. Both Dealer and AutoTurn.ai consent to the exclusive jurisdiction of such courts and waive any objection to the exercise of jurisdiction by those courts or to venue in those courts. In other words, if a dispute ends up in court, it will be in New Jersey. The parties agree that such courts are a convenient forum, and each party waives any defense of inconvenient forum or similar in any such action. Notwithstanding the foregoing, AutoTurn.ai shall still be allowed to apply for injunctive remedies (or an equivalent urgent legal relief) in any appropriate jurisdiction if the circumstances so require (for example, to enforce an arbitration agreement or protect intellectual property, as noted in the Arbitration section).
11.) Amendments and Termination
11.1) Modification of Terms: AutoTurn.ai may modify or update the terms of this Agreement from time to time. When we make material changes, we will provide notice to Dealers by posting the revised Terms of Service on our website or Mobile App and updating the “Last Updated” date, or by other reasonable means such as email notification or an in-Platform alert.

11.2) Acceptance of Changes: Any modifications to this Agreement will become effective on the date specified in the notice or on posting (as applicable). By continuing to use the Platform or services after the effective date of any modified Agreement, Dealer indicates acceptance of the updated Agreement. If a Dealer does not agree to a change, the Dealer must stop using the Platform and may terminate its account as described below. Dealers are responsible for reviewing any updated Terms of Service when notified, and if any questions arise, contacting AutoTurn.ai for clarification.

11.3) Termination by Dealer: A Dealer may terminate its participation in the Platform at any time by providing written notice to AutoTurn.ai (or by following any account closure procedures provided online). However, terminating participation does not absolve the Dealer of responsibility for completing any pending transactions that were agreed to before termination, nor does it excuse the Dealer from paying any outstanding fees or performing any post-sale obligations (such as delivering title on a vehicle already sold). Those obligations survive termination.

11.4) Termination / Suspension by AutoTurn.ai: AutoTurn.ai, in its sole discretion, may suspend, restrict, or terminate a Dealer’s account or access to the Platform (in whole or in part) at any time, with or without cause and with or without prior notice. Without limiting the foregoing, grounds for immediate suspension or termination may include: any violation of this Agreement or other Platform policies; abusive or fraudulent activity; failure to pay amounts due; providing false information; actions that interfere with other users or the Platform’s operation; or any conduct that harms AutoTurn.ai’s business interests or reputation. AutoTurn.ai shall not be liable to Dealer for compensation, loss, or damages of any kind as a result of terminating Dealer’s account in accordance with this Agreement. In some cases, AutoTurn.ai may give the Dealer an opportunity to cure a breach (if curable) before termination, but is not obligated to do so.

11.5) Effect of Termination: Upon termination of a Dealer’s account, the Dealer’s right to access or use the Platform will cease. Any listings that Dealer has posted may be removed (if Dealer is the Seller) or cancelled (if Dealer is the high bidder/Buyer) at AutoTurn.ai’s discretion. Any fees owed by Dealer up to the date of termination will become immediately due and payable.

11.6) No Refunds: Unless otherwise expressly stated in a separate policy, fees paid to AutoTurn.ai are non-refundable, even if the account is terminated prior to the end of a billing cycle or before the Dealer has utilized services paid for. AutoTurn.ai will return any funds held in a Dealer’s user-specific account (like a digital wallet or deposit) minus any amounts owed to AutoTurn.ai or other parties, and subject to any lien or set-off rights. The following provisions of this Agreement will survive any termination of the Agreement or a Dealer’s account: any obligation to pay fees, subscriptions or costs, any indemnification commitments, the dispute resolution and arbitration agreement (for disputes arising from events prior to termination), limitations of liability, and any other provision which by its nature is intended to survive termination.

12.) Privacy and Data Use
12.1) Privacy Policy: AutoTurn.ai is committed to protecting Dealers’ information. Our collection, use, storage, and disclosure of personal information and business data is governed by our Privacy Policy made available at AutoTurn.ai [URL], which is hereby incorporated into this Agreement. By using the Platform, Dealer acknowledges that it has read the Privacy Policy and understands how AutoTurn.ai collects and uses information. In general, any personal or dealership information provided by Dealer will be kept confidential and used only in accordance with our Privacy Policy and for the operation of the Platform and related services. AutoTurn.ai does not sell personal information to third parties for their marketing purposes, and will share Dealer information with third parties only as described in the Privacy Policy – for example, with AutoTurn.ai’s affiliates, service providers (such as those facilitating payments or transportation), or as required by law.

12.2) Data Use: Dealer agrees that AutoTurn.ai may collect and use data from Dealer’s use of the Platform for the purpose of providing services, enhancing features, and analytics. This includes information about vehicle listings, bids, sales prices, and transaction history.

12.3) Dealer’s Listing Data: By using the Platform to list vehicles or otherwise input data, Dealer grants AutoTurn.ai a non-exclusive, worldwide, royalty-free right to use, copy, display, and distribute the information Dealer provides about vehicles and transactions. AutoTurn.ai may, for example, display a Dealer’s inventory listings on the Platform or affiliated websites to attract more buyers, and may use aggregated data (stripped of personal identifiers) to publish market trends or valuation guides.

12.4) AutoTurn.ai owns all compilation rights in the aggregate data it collects regarding the use of the Platform (for instance, overall pricing data, sales volumes, etc.), and may use such aggregated data for any lawful purpose. Any personal data contained within such information will be handled according to the Privacy Policy.

13.) Mobile Services and Software
13.1) Mobile Services: AutoTurn.ai provides certain services that are available via a mobile device, including (a) the ability to upload content to the Platform via a mobile device, (b) the ability to browse the Platform from a mobile device, and (c) the ability to access certain features and content through Mobile Apps (collectively, the “Mobile Services”). To the extent Dealer access the Platform through a mobile device, Dealer’s wireless service carrier’s standard charges, data rates, and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by Dealer’s carrier, and not all Mobile Services may work with all carriers or devices.

13.2) Mobile App License: Subject to this Agreement, AutoTurn.ai hereby grants to Dealer a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to (a) install the Mobile App on one mobile device and (b) use the Mobile App for Dealer’s own personal use or internal business purpose on behalf of a authorized dealer solely to access and use the Platform. For clarity, the foregoing is not intended to prohibit Dealer from installing the Mobile App on another device on which Dealer also agreed to this Agreement. Each instance of this Agreement that Dealer agree to in connection with downloading a Mobile App grants Dealer the aforementioned rights in connection with the installation and use of the Mobile App on one device.

13.3) Third-Party Distribution Channels: AutoTurn.ai offers software (“Software”) that may be made available through the Apple App Store, the Google Play Store, or other distribution channels (“Distribution Channels”). If Dealer obtains such Software through a Distribution Channel, Dealer may be subject to additional terms of the Distribution Channel. This Agreement is between Dealer and AutoTurn.ai only, and not with the Distribution Channel. To the extent that Dealer utilizes any other third-party products and services in connection with Dealer’s use of the Platform, Dealer agrees to comply with all applicable terms of any agreement for such third-party products and services.

13.4) Apple-Enabled Software: With respect to Mobile Apps that are made available for Dealer’s use in connection with an Apple-branded product (the “Apple-Enabled Software”), in addition to the other terms and conditions set forth in this Agreement, the following terms and conditions apply:
* AutoTurn.ai and Dealer acknowledge that this Agreement is concluded between AutoTurn.ai and Dealer only, and not with Apple Inc. (“Apple”), and that as between AutoTurn.ai and Apple, AutoTurn.ai, not Apple, is solely responsible for the Apple-Enabled Software and the content thereof.
* Dealer may not use the Apple-Enabled Software in any manner that is in violation of or inconsistent with the Usage Rules set forth for Apple-Enabled Software in, or otherwise be in conflict with, the Apple Media Services Terms and Conditions.
* Dealer’s license to use the Apple-Enabled Software is limited to a non-transferable license to use the Apple-Enabled Software on an iOS product that Dealer own or control, as permitted by the “Usage Rules” set forth in the Apple Media Services Terms and Conditions, except that such Apple-Enabled Software may be accessed and used by other accounts associated with the purchaser via Apple’s Family Sharing or volume purchasing programs.
* Apple has no obligation whatsoever to provide any maintenance or support services with respect to the Apple-Enabled Software.
* Apple is not responsible for any product warranties, whether expressed or implied by law. In the event of any failure of the Apple-Enabled Software to conform to any applicable warranty, Dealer may notify Apple, and Apple will refund the purchase price for the Apple-Enabled Software, if any, to Dealer; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Enabled Software, or any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty, which will be AutoTurn.ai’s sole responsibility, to the extent it cannot be disclaimed under applicable law.
* AutoTurn.ai and Dealer acknowledge that AutoTurn.ai, not Apple, is responsible for addressing any claims of Dealer or any third party relating to the Apple-Enabled Software or Dealer’s possession and/or use of that Apple-Enabled Software, including: (a) product liability claims; (b) any claim that the Apple-Enabled Software fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
* In the event of any third-party claim that the Apple-Enabled Software or Dealer’s possession and use of that Apple-Enabled Software infringes that third party’s intellectual property rights, as between AutoTurn.ai and Apple, AutoTurn.ai, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
* Dealer represents and warrants that (a) Dealer are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) Dealer are not listed on any U.S. Government list of prohibited or restricted parties.
* If Dealer has any questions, complaints, or claims with respect to the Apple-Enabled Software, they should be directed to AutoTurn.ai as follows:
AutoTurn.ai
230 Kings Highway East Suite 303 Haddonfield NJ 08033
AutoTurn@RedlineAdvantage.com
800-278-4670
* Dealer must comply with applicable third-party terms of agreement when using the Apple-Enabled Software, e.g., Dealer’s wireless data service agreement.
* AutoTurn.ai and Dealer acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement with respect to the Apple-Enabled Software, and that, upon Dealer’s acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against Dealer with respect to the Apple-Enabled Software as a third-party beneficiary thereof.

13.5) Google-Sourced Software: The following applies to any Mobile App Dealer downloads from the Google Play Store (“Google-Sourced Software”): (a) Dealer acknowledges that this Agreement is between Dealer and AutoTurn.ai only, and not with Google, Inc. (“Google”); (b) Dealer’s use of Google-Sourced Software must comply with Google’s then-current Google Play Terms of Platform; (c) Google is only a provider of Google Play where Dealer obtained the Google-Sourced Software; (d) AutoTurn.ai, and not Google, is solely responsible for AutoTurn.ai’s Google-Sourced Software; (e) Google has no obligation or liability to Dealer with respect to Google-Sourced Software or this Agreement; and (f) Dealer acknowledges and agrees that Google is a third-party beneficiary to this Agreement as it relates to AutoTurn.ai’s Google-Sourced Software.

13.6) Communications and Marketing: By using the Platform and providing AutoTurn.ai with Dealer’s telephone number(s), Dealer is consenting to be contacted by AutoTurn.ai or AutoTurn.ai’s affiliates or partners by telephone (including on a recorded line), automated calling, automated telephone dialing system calling, automated system calling, artificial voice or pre-recorded calling, text message, SMS and/or MMS message, fax, or other telephonic or electronic means to send service-related communications, such as transaction confirmations, invoices, title status updates, and policy changes as well as for marketing, solicitation, informational, or another purpose, even if Dealer’s telephone number(s) is registered on the National Do Not Call List, a state Do Not Call List, or the internal Do Not Call List of AutoTurn.ai or AutoTurn.ai’s affiliates or partners. Dealer may be required to respond to an initial call or message as instructed to complete Dealer’s registration and confirm enrollment to receive such calls, texts or other telephonic communications. Dealer does not have to consent to receive calls or text messages from AutoTurn.ai or AutoTurn.ai’s affiliates or partners for marketing or solicitation purposes to purchase AutoTurn.ai’s products or services. In the event Dealer no longer wishes to receive such calls, text messages or other telephonic communications, Dealer agrees to notify AutoTurn.ai or AutoTurn.ai’s affiliates or partners, as applicable, directly. In the event Dealer changes or deactivates Dealer’s telephone number, Dealer agrees to promptly update Dealer’s AutoTurn.ai account information to ensure that Dealer’s messages are not sent to a person that acquires Dealer’s old telephone number.

13.7) There is no additional charge for telephonic communications, but Dealer’s carrier’s standard message and data rates apply to any calls, text messages, SMS or MMS messages Dealer sends or receives. Dealer’s carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with Dealer’s carrier or mobile device. AutoTurn.ai is not liable for any delays in the receipt of, or any failures to receive, any calls, text messages, SMS or MMS messages, as delivery is subject to effective transmission by Dealer’s mobile carrier and compatibility of Dealer’s mobile device. Please contact Dealer’s mobile carrier if Dealer has any questions regarding these issues or Dealer’s mobile data and messaging plan.
By replying to any text, SMS, or MMS message Dealer receives from AutoTurn.ai, Dealer may text “STOP” to cancel or “HELP” for customer support information. If Dealer chooses to cancel text, SMS, or MMS messages from AutoTurn.ai, Dealer agrees to receive a final message from AutoTurn.ai confirming Dealer’s cancellation. By agreeing to this Agreement, Dealer waives any claims under laws that would otherwise limit AutoTurn.ai’s ability to send communications as described, within the scope of the consent provided (for instance, Dealers waive any rights under the Telephone Consumer Protection Act (TCPA) to the extent these communications are about business transactions that Dealer has agreed to, as allowed by law).

13.8) Data Security: AutoTurn.ai implements measures to protect Dealer information, but no system is foolproof. Dealers should protect their account credentials and notify AutoTurn.ai of any suspected unauthorized access as noted in the Eligibility section. AutoTurn.ai is not liable for any unauthorized access or loss of data unless caused by AutoTurn.ai’s negligence or willful misconduct. For more details on how we handle personal information, please refer to the full Privacy Policy available on our website. By using the Platform, Dealer agrees to the terms of the Privacy Policy and to AutoTurn.ai’s use of data as described in this Agreement and the Privacy Policy. Shape

14.) Miscellaneous

14.1) Entire Agreement: This Agreement (including incorporated policies like the Privacy Policy, any Vehicle Arbitration Policy, and any posted rules on the Platform) constitutes the entire agreement between Dealer and AutoTurn.ai with respect to the subject matter, and supersedes any prior or contemporaneous agreements or understandings (whether written or oral) relating to the same subject. No oral representations or statements by any AutoTurn.ai employee or agent shall be binding; any changes to these Terms must be in writing and posted by an authorized AutoTurn.ai representative as described above.

14.2) Severability: If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision will be deemed modified to the narrowest extent necessary to make it valid and enforceable, or if no such modification is possible, it will be severed from this Agreement.

14.3) No Waiver: AutoTurn.ai’s failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision in that or any other instance. A waiver is only effective if in writing and signed by AutoTurn.ai.

14.4) Assignment: Dealer may not assign or transfer any of its rights or obligations under this Agreement without the prior written consent of AutoTurn.ai. Any attempted assignment without consent is void. AutoTurn.ai may freely assign this Agreement or delegate its obligations to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets, and Dealer hereby consents to the same.

14.5) Contact Information: For any questions or notices regarding this Agreement, Dealers may contact AutoTurn.ai at the customer service contact points provided on the Platform or at the corporate address of Redline Automotive Merchandising LLC. Formal notices (such as legal notices) shall be sent to the address specified by AutoTurn.ai for legal correspondence (currently: 230 Kings Highway East Suite 303 Haddonfield NJ 08033), with a copy via email to the designated legal email if provided. AutoTurn.ai will send notices to Dealer at the mailing or email address associated with Dealer’s account, or by posting announcements on the Platform. Dealers are responsible for keeping their contact information up to date. By using AutoTurn.ai, Dealer is agreeing to this Agreement. Please print or save a copy of this Agreement for Dealer’s records.

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Exhibit A: Vehicle Arbitration

This Vehicle Arbitration Exhibit is referred to in the Agreement as the “Vehicle Arbitration Policy.”
I. General Policies:

1. Fair and Ethical Sale:
   The sales made on AutoTurn.ai are intended to promote fair and ethical treatment to both the Buyer and Seller. If AutoTurn.ai determines that the transaction is not fair and ethical to either party, the Seller and the Buyer agree that AutoTurn.ai may cancel the sale, at its sole discretion. Federal, State, and Local laws supersede these policies where applicable.

2. AutoTurn.ai Role in Sale:
   a. AutoTurn.ai makes no representations or guarantees on any vehicle sold or offered for sale.
   b. AutoTurn.ai is not a party to the contract of the sale. The sales contract is between the Seller and Buyer only.
   c. All vehicles bought or sold on AutoTurn.ai must be processed through AutoTurn.ai. Failure to do so will result in suspension of trading privileges on AutoTurn.ai.
   d. AutoTurn.ai reserves the right to review any audio/video documentation to verify the accuracy of a sale.

3. VIN Policies
   All vehicles must have a visible Vehicle Identification Number (VIN) plate attached to the vehicle by the manufacturer or state inspector (state reassigned VIN only). Those vehicles having a reassigned VIN plate by the State in place of the original VIN plate must be announced or will be subject to sale cancellation or Buyer return. AutoTurn.ai reserves the right to refuse the sale of any vehicle in which the VIN plate appears to be altered in any way.

II. Sale Light System:
AutoTurn.ai has a standard light/video display system to describe the condition and/or disclosures related to the vehicle being sold.

The system is defined as:
1. Green Light –Ride and Drive: The green light signals that this vehicle is guaranteed under the conditions outlined in this policy by the seller. Any defects or issues requiring disclosure per this policy should be announced using the green and yellow lights.

1. Yellow Light – Limited Guarantee: This light is an indication to the Buyer that the AutoTurn.ai or Selling Representative has made announcements that qualify/clarify the condition or equipment and limit arbitration of this vehicle in conjunction with the green light or when “limited guarantee” is announced.

2. Red Light – Limited As-Is: Vehicles selling under the red light will only qualify for arbitration under the rules outlined in this policy.

3. Blue Light Title Attached/Title Unavailable/Title Absent: This light is used to announce that the title is not present at the time of the sale. For AutoTurn.ai rules regarding titles please refer to the Title Arbitration Policy section. If “title attached/unavailable/absent” is not announced, a vehicle could be arbitrated for no title in the absence of AutoTurn.ai company policy.

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III. Seller Responsibilities:
1. Sellers should avoid using ambiguous, confusing, or deceptive announcements or disclosures as these may be grounds for arbitration.

1. Seller will be held responsible for the accuracy and completeness of all representations or descriptions. This includes vehicle markings, condition information or vehicle listings and written statements made by Seller, AutoTurn.ai, or Selling Representative at the time of sale. This includes the condition report written by or on behalf of the seller. The Seller understands that the sale light display is a binding arbitration representation of vehicle condition, and is therefore responsible for ensuring that their vehicles sell under the correct light designation.

2. Mileage announcements are not required for vehicles that are deemed exempt from Odometer and Title disclosure laws unless a mileage discrepancy is known or apparent to the seller. The Seller may represent miles on exempt vehicles; any disclosures made by the Seller and all known odometer discrepancies are grounds for arbitration.

3. Title discrepancies must be announced including, but not limited to: not actual miles, salvage, theft recovery, stolen vehicle, flood damage, Lemon Law buybacks and trade assist.

4. If a vehicle is being offered for sale by a third party, an announcement of “3rd Party Seller” is required. Disclosure requirements and time limits are subject to AutoTurn.ai policy.

5. Announcements are required for any matters that relate to the safety or integrity of the vehicle including as per the stated dollar threshold and disclosure requirements stated in this policy, all requirements under local, state or federal statutes or regulations. Announcements must be disclosed on the AutoTurn.ai invoice/sale contract/bill of sale or equivalent document.

6. Sellers must disclose major mechanical modifications or alterations including, but not limited to, engine tuners or programming, high performance or racing alterations, turbo chargers, emissions, etc. Each major modification should be specified in the announcement.

7. The announcement of the presence of warning lights does not exempt a Seller from arbitration responsibilities as defined by the policy. The issue/defect found to be the cause of the light may be arbitrated within the stated time period and dollar amount threshold according to Appendix 1.

8. Sellers choosing to make a specific or restrictive announcement related to a problem with a major component (e.g. Upper Engine Noise) remain subject to arbitration claims related to other unspecified parts or features of that component (e.g. Lower Engine Concerns).

9. The availability of a manufacturer’s warranty shall not affect a Buyer’s right to arbitrate a vehicle. Regardless of the warranty coverage in terms of the root cause of the complaint, an announcement may be required.

10. In the event of a successful arbitration by the Buyer, the Seller is responsible for reimbursement of all reasonable documented expenses incurred by the Buyer (excluding profit, commissions and detail charges) on vehicles arbitrated for undisclosed conditions. Reimbursements that qualify under these guidelines will be at the sole discretion of AutoTurn.ai and will be limited to the reasonable and documented expenses at wholesale repair cost.

11. Seller will not be paid for vehicles in arbitration until arbitration is settled. For arbitrations occurring after the seller has been paid, seller is required to promptly return the payment to AutoTurn.ai if the transaction is voided as a result of arbitration.

IV. Buyer Responsibilities:
1. Prior to placing bids, the Buyer is responsible for inspecting the vehicle, listening to and reviewing any announcements and disclosures made by the Seller, AutoTurn.ai, or Selling representative. Buyers are also responsible for reviewing all pertinent information available online, including, but not limited to, announcements, disclosures, condition reports, pictures and online listings. Buyers are also responsible for observing and understanding the sale lights (Green, Green/Yellow, Yellow, Red, and/or Blue), which identify various sale conditions for the vehicle. Once the vehicle is sold, the Buyer must review the AutoTurn.ai sales receipt or appropriate document to confirm the vehicle price, disclosures and announcements are correct before legibly printing and signing their name or digitally/electronically signing the AutoTurn.ai sales receipt or appropriate document.

1. It is strongly encouraged that a Buyer should have a Post Sale Inspection (PSI), warranty or assurance product from AutoTurn.ai on vehicles purchased.

2. Buyer agrees to be liable for any and all work done to a vehicle (including a vehicle purchased as title attached, unavailable or absent) prior to returning the vehicle to AutoTurn.ai except on vehicles arbitrated for undisclosed conditions not detectable through vehicle inspection, including but not limited to, not actual miles, salvage, theft recovery, stolen vehicle, flood damage, Lemon Law buybacks and trade assist.

3. The Buyer is financially responsible for any pending sale and assumes all risk of loss until arbitration is final.

4. The Buyer or Buyer’s agent (transporter or driver) must document any damage on the gate release prior to removing the vehicle from the facilitation service provider’s location, if applicable. AutoTurn.ai or facilitation service provider and Seller will not be responsible for any damage not identified on the gate release once the vehicle is removed from the location.

5. The Buyer shall not surrender possession of the vehicle to any claimant, except as required by legal process, nor shall Buyer voluntarily pay or acknowledge the validity of any claim, without the prior approval of AutoTurn.ai. Time is of the essence. Any failure on the part of the Buyer, after becoming aware of said claim, to notify AutoTurn.ai of any claim in a timely manner or failure of the Buyer to cooperate in defending any such claim shall relieve AutoTurn.ai and seller of any liability under this policy.

6. A vehicle is not considered returned until received, inspected and approved for return by AutoTurn.ai management. Any vehicle returned must be in the same or better condition as when sold. Any vehicles returned to the original seller’s premises without AutoTurn.ai approval remain the sole responsibility of the Buyer. Buyer assumes all risk of loss. The vehicle must be returned in a timely manner consistent with Autoturn.ai direction.

7. Vehicles with over 150,000 miles on the vehicle’s odometer are not eligible for arbitration.

8. The Vehicle arbitration window closes 15 business days after the completion of a sale/auction. If the buyer does not initiate a claim by the conclusion of this window the sale is considered “As-Is, no further arbitration.”

9. Vehicles sold for under $5,000 will have a maximum arbitration payout of 25% of the purchase price.

V. Title Arbitration Policy:
1. All titles submitted by Seller must be in Seller’s company name on title or on a properly executed reassignment form. The Seller guarantees the titles of vehicles that are sold through AutoTurn.ai. This guarantee of the title warrants that the title shall be marketable and free and clear of all liens and encumbrances. This includes any brand (such as “salvage”) noted upon the current or any prior certificate of title unless such encumbrances were announced at the time the vehicle is sold through AutoTurn.ai and for a period of four (4) years from the date of sale. Seller’s liability under this title guarantee shall never exceed the AutoTurn.ai sale price (the “maximum amount”) of the vehicle, and this maximum amount shall be reduced by two percent (2%) per month following the AutoTurn.ai sale date. All liability under this title guarantee shall expire and terminate four (4) years after the AutoTurn.ai sale date. AutoTurn.ai will not be responsible for any expenses incurred on vehicles returned for late title.

1. Seller warrants, represents and guarantees possession and conveyance of a certificate of title, properly executed, valid in the state where the transaction is occurring and clear of all liens and encumbrances (except current year DMV fees in California), and seller warrants and will defend the title against the claims and demands of all persons whatsoever.

2. Seller will ensure that the title must be reassigned directly to Buyer. Any title assigned directly to AutoTurn.ai will not be accepted.

3. Seller will not be paid for vehicles until a transferable title is received.

4. AutoTurn.ai accepts no responsibility for non-titled vehicles sold without title. Seller must announce the vehicle being sold with a bill of sale only and that there is no title to transfer via Seller attestation. All non-titled vehicles and equipment will be sold “Limited As-Is.”

5. If the title problem is due to a clerical or coding error, or incomplete documentation, Seller shall be given reasonable time after receiving notice to have the error corrected.

6. Applications or other documents related to a duplicate title will not be accepted, unless announced as such or if allowed by the appropriate jurisdiction.

7. Where legal by municipal and/or state law, any vehicle being offered for sale with a foreign (non-US) title, must be disclosed prior to the sale by the seller. Disclosure requirements and time limits are subject to AutoTurn.ai title policy. Vehicle must be legal to sell in the United States.

8. Seller has up to a maximum of twenty five (25) calendar days for title to be received by AutoTurn.ai. (Sale day is Day 0). After twenty five (25) calendar days, it is the Buyer’s option to return the vehicle (at Seller’s expense) or wait a reasonable period of time for the title. If, after 90 calendar days, Seller has not produced negotiable title and Buyer has not returned the vehicle, this title guarantee shall not apply and AutoTurn.ai shall have no duty to produce the certificate of title to the Buyer and shall have no duty to pay Seller.

9. Vehicles lacking a properly assigned title or reassignment to transfer a title at time of sale must sell “Title Attached/Title Unavailable/Title Absent,” with the Blue light on.

10. Vehicles lacking lien release or a valid repo affidavit for a repossessed vehicle (where allowed by law) must be sold “Title Attached/Title Unavailable/Title Absent,” with the Blue light on.

11. In regard to defect in title, and in any matter relating to odometer mileage, odometer statements, or damage disclosure statements: Seller and Buyer agree to indemnify and hold harmless AutoTurn.ai from any liability, loss costs, damage or expense, including attorney fees which may arise either directly or indirectly from the sale and purchase of the consigned vehicle including but not limited to title services provided.

12. Whenever any claim is made by any person against the title of a vehicle, whether by suit or otherwise, the Buyer, after becoming aware of said claim, shall immediately notify AutoTurn.ai. This involves giving full particulars of claim, cooperating fully in defending any legal action, and in taking other steps to minimize possible loss.

13. The Seller/AutoTurn.ai shall not be liable for any costs (including but not limited to reconditioning and repairs) incurred by the Buyer prior to the Buyer receiving the title. Further, the Seller/AutoTurn.ai shall not be liable for any lost profits, losses on sale or lost sale transactions.

14. If, at the time of the Buyer's claim, the title has been received by AutoTurn.ai and/or mailed from AutoTurn.ai to Buyer, Buyer may not return the vehicle.

15. For vehicles sold with a Manufacturer/Lemon Law Buyback disclosure, the Seller must also disclose any contingencies or additional requirements that the buyer must meet to receive Title. (E.g., Signed disclosures or acknowledgements from subsequent retail buyers).

VI. Previous Canadian and/or Grey Market Vehicles:
1. A “Previous Canadian” disclosure is required for any vehicle (regardless of manufacturing origin) having been registered in a Canadian province. Additional announcements may be required as well due to the use in Canada (i.e. Full or partial voided warranty, foreign title, etc.)

1. Any vehicle not originally built to U.S. specifications can, under certain circumstances, be imported through a registered importer who modifies the vehicle to comply with U.S. equipment and safety regulations (DOT and NHTSA) and then certifies it as compliant, and an independent commercial importer who modifies the vehicle to comply with U.S. emissions regulations and then certifies it as compliant. Only vehicles properly converted to U.S. specifications can be sold and must be announced as such.

2. Required Conversion
   a. All other vehicles imported must be imported through a Registered Importer. Registered Importers are required to post a bond with the U.S. Department of Transportation and/or National Highway Transportation Safety Administration. All vehicles imported through a Registered Importer must have:
   i. U.S. Safety Standard Certification Label that identifies the Registered Importer
   ii. Valid U.S. Title or Legal Foreign Title
   iii. Meet ALL Federal NHTSA, D.O.T. and/or E.P.A. Mandated Guidelines
   iv. Documentation must be provided at any time by the seller.
   v. Cleared the mandated wait time.

b. All vehicles, whether imported by a Manufacturer or a Registered Importer, must show miles per hour on the speedometer and miles traveled on the odometer. Title 49, United States Code, Chapter 327, Section 32704, allows replacement odometers without a door frame sticker if the conversion from kilometers to miles can be done without changing the distance traveled by the vehicle; therefore, replacement of an odometer under these circumstances does not have to be announced by the Seller.

VII. Arbitration Guidelines:
Vehicles that have any arbitrable defects (including those outlined in Appendix I) that were not disclosed by the seller or announced at the time of sale must be reported to AutoTurn.ai within the time frame noted below in order to be eligible for arbitration. Vehicles must be returned to AutoTurn.ai in the same or better condition than when purchased with no more than 250 additional miles.

1. Time Period:
   Refer to Appendix I for arbitration time periods. Sale day is Day 0. Arbitration shall end at the close of business on the last calendar day in the time period.

2. Process:
   a. Any single, arbitratable mechanical defect (including those outlined in Appendix I) that has a repair cost of $800 or more is subject to arbitration on vehicles sold under qualifying lights and lack of announcement by the seller.
   b. A buyer will be allowed ONE chance at a MECHANICAL arbitration per vehicle transaction. This does not limit a buyer's right to file a subsequent history related arbitration claim based on stated timelines within the Vehicle History section of Appendix I.
   c. The arbitrator will inspect only the defect that is on the initial arbitration claim. Repair costs will be determined by AutoTurn.ai and will reflect local AutoTurn.ai/wholesale cost to repair. If price adjustment is made and accepted, the vehicle becomes property of the Buyer, and is not subject to any further arbitration. AutoTurn.ai management makes the binding decision upon both the Buyer and Seller on all arbitration matters.

3. Fees:
   AutoTurn.ai reserves the right to assess an arbitration fee to the Buyer. If the arbitration is valid, AutoTurn.ai reserves the right to assess an arbitration fee to the Seller in addition to any charges associated with the arbitration.

4. Not subject to arbitration:
   a. By default, vehicles exceeding 20 model years are sold as-is unless otherwise stated or represented by the seller.
   b. Trailers, RVs, watercraft, UTVs, and motorcycles cannot be arbitrated if they exceed 10 model years with the current calendar year counting as year one.
   c. Kit vehicles, homemade vehicles, or modified vehicles are sold “As-Is” and cannot be arbitrated for odometer, structural issues, warranty books, or model year.
   d. Inherent Conditions: No arbitration can be based on conditions that are inherent or typical to a particular model or manufacturer. Manufacturer warranty guidelines will be used where applicable to determine whether the condition is inherent.
   e. Manual Transmissions: Vehicles with standard (full or partial shift) transmissions cannot be arbitrated for manual clutch assemblies unless the defect will not allow a safe test drive.
   f. Wearable Items: AutoTurn.ai will not arbitrate vehicles for wearable items normally worn vs excessively worn or inoperative (not inherent). For purposes of this policy wearable items are defined as parts of the vehicle that the manufacturer recognizes the need for replacement/adjustment during the expected life of the vehicle driven the average miles per model year (15k). These items are normally identified in the Owner’s Manual for routine check and replacement and would include, but are not limited to, air ride suspensions, other suspension components, tires, wipers, brake pads, shoes, rotors, belts, hoses, lubricants/fluids, timing belts, bulbs, filters, shocks and struts.
   g. Unsafe vehicles: AutoTurn.ai reserves the right to reject any vehicle that management judges to be unsafe.
   h. Vehicles may not be arbitrated based solely upon information provided in Electronic Data Vehicle Histories (EDVH) or printed EDVH reports. AutoTurn.ai and Seller are not bound by information listed in EDVH. Examples of EDVH include Carfax, AutoCheck, NMVTIS, etc. The facilitating AutoTurn.ai may investigate vehicle history based on information found in EDVH for information that may impact arbitration.
   i. AutoTurn.ai is not bound by vehicle grades or other types of scoring systems placed upon the vehicle. Buyers may only arbitrate a vehicle based upon damage or defects that were present at the time of the sale of the vehicle.
   j. Vehicles with more than two hundred and fifty (250) additional miles from time of sale.
   k. Vehicle Accessories on vehicles over 4 years old. For this policy, a Vehicle Accessory is defined as “optional or non-essential equipment or components that are not required for the basic operation and function of the vehicle.” Accessory examples include Entertainment Systems, Power Windows, Heated Seats, Navigation Systems, Sunroofs/Moonroofs, etc. Furthermore, the determination of four (4) years will be based on calendar years. For example, as of 2023, accessories on vehicle model years of 2019 and earlier would not be subject to arbitration.
   l. Oil leaks that are NOT actively dripping and visible by inspection.
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VIII. Structural Damage, Alteration or Certified Structural Repair or Replacement Policy
The purpose of the NAAA Structural Damage Policy is to define and clarify terminology associated with structural issues and to specify the disclosure requirements of the seller for vehicles offered for sale on AutoTurn.ai. The policy is intended to provide adequate disclosure to the buyer for informed purchase decisions and to limit arbitrations for the seller. This policy, along with the main Vehicle Arbitration Policy will serve as the primary criteria for all arbitration proceedings.

1. Definitions
   a. Vehicle Structure-The main load- bearing platform of a vehicle that gives strength, stability and design exclusivity and to which all other components of the vehicle are fastened. For purposes of this policy, there are three macro types:
   i. Unibody - A type of structure whereby the floor pan assembly, roof bows/braces, pillars, etc. are bonded together into one unit, thereby eliminating the need for a separate conventional structure
   ii. Unibody on Frame-A type of structure whereby a unitized structure is bolted to a conventional structure.
   iii. Conventional Structure-A type of structure consisting of two symmetrical rails (beams) connected by various cross-members.
   b. UVMS-Used Vehicle Measurement Standard. The commercially acceptable measurement deviation from the vehicle’s original structural specification in order for any deviation not to be considered structural damage.
   c. Permanent Damage (aka “Kinked” or “Broken”)- The result of two or more objects striking or coming together at a significant change in velocity that permanently deforms the structural component(s) rendering it non- repairable per the manufacturer.

2. Recommended Disclosures
   a. Structural Damage-Damage to the structure or a specific structural component of the vehicle. Often referred to as frame damage, although it also applies to Unibody and Unibody on Frame structures in addition to Conventional Frame.
   b. Certified Structural Repairs/Replacement-Repairs to a specifically identified structural component of a vehicle that has been certified to be within the Used Vehicle Measurement Standard (UVMS).
   c. Structural Alteration -An alteration to the vehicle’s structure including a lengthened or shortened frame, a modified suspension, or the installation or removal of after-market accessories.

3. Seller Disclosure Requirements
   Sellers must disclose permanent structural damage, any structural alterations, structural repairs or replacements (certified or non- certified) as outlined in this policy prior to selling a vehicle on AutoTurn.ai regardless of sales channel or light condition. Disclosures are required for the following:
   a. Any/all existing permanent (non- repairable aka kinked or broken) structural damage as defined in this policy.
   b. Improper and/or substandard prior repairs (not meeting OEM repair guidelines).
   c. Repairs not certified using OEM guidelines or to be within the UVMS (Used Vehicle Measurement Standards) Improper alterations to the structure Lengthened or Shortened structure verified by visual inspection.
   d. Altered suspension that requires the structure to be modified from its OEM form.
   e. After-market accessories installed or removed to the structure.
   f. Towing packages installed (or removed) where new holes are drilled, OEM holes are enlarged, or if the towing package is welded or brazed to the structure.
   g. Multiple access holes (regardless of size) or singular access holes greater than 5/8". Access holes between 1/4" and 5/8" are subject to disclosure based upon location and condition of structural components.
   h. Corrosion of structural components determined by one or more of the following; when the substrate loses its shape, the original bonds near the affected area are loose or are no longer in existence, the original thickness of the substrate has been changed by more than 25%, the affected area no longer possesses its absorption or deflection properties.
   i. Structural tear damage (i.e. transport tie down) if more than 1" in length (measured from tear start/stop points)
   j. Damage due to improper jacking or lifting that permanently deforms structural components outlined in this policy.
   k. Damage due to contact with parking abutments and/or road debris that permanently deforms structural components outlined in this policy.
   l. Roof bows/braces that have been modified, have existing permanent damage or removed. A replaced roof skin is not a required disclosure in terms of the Structural Damage Policy.
   m. The C pillar/quarter or Cab panel may or may not be a structural component(s) as per the vehicle manufacturer.

4. Arbitration Rules for Structural Damage, Alteration, Certified Repairs or Certified Replacement
   a. A vehicle may be arbitrated if it has undisclosed existing permanent damage alteration, Certified Repairs or Certified Replacement, which should have been disclosed under this policy, even though the vehicle is within the UVMS. If a structural issue is properly disclosed, the vehicle may only be arbitrated for improper repair of the designated area, existing permanent damage or repairs to other areas of the vehicle not disclosed, or for failure to be within the UVMS that was verified by visual inspection.
   b. Damaged or replaced radiator core supports or rear body panels do not require a structural disclosure under this policy.
   c. Damage to the aprons, rail floor pan assembly, inner wheelhouse (upper or lower), D pillar (if equipped) or other ancillary structural components on a unitized structure in the area where the radiator core support or rear body panel attaches will require a disclosure if permanent damage exists.
   d. Brazed exhaust hangers are not a required disclosure under this policy.
   e. AutoTurn.ai will, at its discretion, have a vehicle measured according to the UVMS at a facility of its choice. Prior to sending the vehicle for measurement, AutoTurn.ai reserves the right to complete a visual verification of the physical condition of the vehicle to determine that it should be measured. If the UVMS measuring facility determines that the vehicle is within the UVMS, the buyer of the vehicle will be responsible for the charges paid to the facility. Likewise, if the measuring facility determines that the vehicle is not within the UVMS, the seller will be responsible for the charges paid to the facility.
   f. Visual evidence supersedes any/all mechanical or electronic measurements.
   g. For measurements according to the UVMS, the following guidelines will apply:
   i. The vehicle structure must measure to a total tolerance of no more than +/- 8 millimeters (mm) of published specification of length, width and height at control points that capture the front (2), center (4) and rear (2) sections of the vehicle.
   ii. Symmetrically (comparative measure from side to side and point to point based on point measurement), the length, width and height must measure to a difference of no more than 6 mm. Upper body measurements (tram gauge) by themselves will not be adequate.
   h. Buyer must arbitrate any/all structural misrepresentations as outlined in this policy within published timelines (outlined in the main Vehicle Arbitration Policy Guidelines) from date of purchase (purchase day counts as Day Zero).
   i. The buyer must contact and follow the arbitration process of AutoTurn.ai where the vehicle was purchased including AutoTurn.ai’s direction for return of the vehicle and the timeframe allowed for the vehicle to be returned.
   j. In the event of improperly disclosed structural damage by the seller, the buyer will be entitled to reimbursement in accordance with the main Vehicle Arbitration Policy.
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IX. Flood Damage Policy
Vehicles are frequently exposed to moisture during their ordinary operation, maintenance, and reconditioning. Occasionally, such exposure may leave residual marks or indicators similar to those left by exposure or immersion of the vehicle in floodwater. In determining what conditions require disclosure or in arbitrating vehicles for flood exposure/damage it is critical that the total condition of the vehicle be considered including VIN data history. Disclosure requirements can be found in Appendix I.
1. Disclosure Not Required No disclosure is required nor is arbitration allowed for the following types of water exposure, provided that none of the components outlined below are damaged: a. Rain, snow or sleet due to open windows, doors or tops or leaking seals.
b. Car wash or rinse water.
c. Carpet or upholstery shampooing or cleaning. d. Stream, pond, puddle or floodwater that does not rise above the rocker panel or otherwise enter the passenger compartment.
e. Stream, pond, puddle or floodwater that enters the luggage compartment, but does not damage any electrical components (such as lighting or wiring harness) or does not enter the passenger compartment.
2. Disclosure Required
Disclosure is required and arbitration shall be allowed under the following conditions:
a. The title has been correctly branded indicating a flood history of the vehicle.
b. Any of the following components have been damaged due to stream, pond, puddle or floodwater immersion/ingress:
I. Front or rear internal lighting or wiring harnesses
II. Engine and its major components
III. Transmission and differential
IV. Dash instrument panel and wiring Passenger seat cushions
VI. Power seat functions or window motor
VII. Major sound system components

X. Remedies and Resolution Structure
When an arbitration claim is validated (i.e. the issue was indeed present and not disclosed, and it falls under this Vehicle Arbitration Policy), AutoTurn.ai will determine an appropriate remedy. The goal is a fair solution that aligns with industry practices and this Vehicle Arbitration Policy’s rules. Remedies may include:

Price Adjustment / Partial Refund: This is a common resolution. The seller and buyer agree to a price reduction or credit to cover the cost of repairs for the issue at hand. AutoTurn.ai will typically calculate the repair cost at wholesale rates (using industry-standard labor rates and parts pricing). For example, if a vehicle needs a new AC compressor that costs $500 wholesale to fix, the buyer might be credited $500 off the purchase price. If the buyer had already paid in full, the seller (or AutoTurn.ai, in some cases) will refund that amount to the buyer. Note: Once a price adjustment is made and accepted by the buyer, the sale stands – the buyer keeps the vehicle and cannot later pursue additional claims. The vehicle is considered “As-Is” final sale after the adjustment.

Repair Arrangement/Credit: Similar to a price adjustment, sometimes the buyer may prefer the seller (or AutoTurn.ai) to handle a specific repair. For instance, the seller might agree to pay for and ship a replacement part, or AutoTurn.ai might issue a service voucher. These are situational, but the value of the repair credit will not exceed actual wholesale repair costs needed to make the vehicle as represented.

Cancellation and Refund (Buyback): If the issue is severe or cannot be resolved amicably with a price adjustment, AutoTurn.ai may cancel the sale and initiate a buyback. In this case, the vehicle is returned to the seller and the buyer receives a full refund of the purchase price and any buyer fees. Cancellation is usually reserved for major undisclosed problems – for example, a car was sold as run and drive but on delivery it has a seized engine, or a flood car was sold without disclosure. AutoTurn.ai, at its sole discretion, will decide if a cancellation is warranted. Generally, the platform will attempt a repair credit solution first; outright cancellation is a last resort. Only AutoTurn.ai can authorize a sale cancellation under this Vehicle Arbitration Policy; buyers cannot unilaterally return a car without approval.

No Action / Claim Dismissal: If the investigation finds the claim invalid – e.g., the issue was actually disclosed in the listing or is not severe enough to meet the arbitration criteria – AutoTurn.ai may deny the arbitration claim. In such case, the sale remains binding at the original price. AutoTurn.ai will provide a brief explanation for any denied claim.

Alternative Solutions: In unique cases, other resolutions can be explored. For example, if a transaction is canceled due to arbitration, AutoTurn.ai might assist the original seller by relisting the vehicle on the platform to help it sell to another buyer. Or, if both parties agree, they might renegotiate the deal. AutoTurn.ai acts as a facilitator to implement such agreements.

Guiding Principles for Remedies: Our goal is to make the buyer whole up to the condition represented, without giving an unearned windfall. Buyers are not entitled to a perfect car, only to what was reasonably represented. Conversely, sellers are protected from unreasonable demands for trivial issues. Any monetary adjustment will be based on objective repair costs (using used or aftermarket parts if appropriate, not new OEM for older cars, per wholesale standards). We also will not grant any remedy exceeding the vehicle’s purchase price – e.g., no “consequential damages” like lost profit, floorplan interest, or transport costs are paid out. In no case will a buyer be compensated beyond the price paid for the vehicle. Additionally, as a limitation on low-value vehicle claims, for any vehicle that sold under $5,000, any approved arbitration adjustment will be capped at 25% of the sale price.

If an arbitration results in a return/cancellation, the buyer is responsible for maintaining the vehicle in substantially the same condition and mileage as received until the return is executed. The buyer should not drive the car except as needed to move or test it, and no parts should be removed. The vehicle must be returned with no more than the allowable mileage (usually under 250 additional miles) and in the same state it was delivered. Any new damage or excessive use may void the arbitration or reduce the refund amount.

Upon a cancellation, AutoTurn.ai will coordinate the logistics: the buyer will either deliver the car back to the seller or to a designated location, or AutoTurn.ai will arrange transport (see Fee Schedule). The title will be reassigned back to the seller. Once the vehicle is confirmed returned, the buyer will receive the refund promptly (purchase price and any platform fees). Sellers are likewise expected to promptly refund or credit any amounts as directed.

XI. Fees and Financial Responsibilities
AutoTurn.ai may levy certain fees related to arbitration to encourage accurate disclosures and discourage frivolous claims. Below is the fee structure and who is responsible for costs in various arbitration scenarios:
Arbitration Filing Fee (Buyer): To initiate an arbitration, the buyer may be charged a filing fee as shown in the AutoTurn.ai Fee Schedule (this is a nominal arbitration administration fee). If the buyer’s claim is validated (successful), this fee will be refunded to the buyer or not charged at all. If the claim is deemed invalid or denied, the buyer may forfeit this fee to cover the costs of the arbitration review. This incentivizes buyers to only file genuine claims and helps cover inspection costs if needed. (In practice, AutoTurn.ai may waive the buyer arbitration fee for first-time claims or in the interest of goodwill, especially if the buyer used the Post-Sale Inspection service or if the claim was very clearly in good faith. The fee policy is mainly to prevent misuse.)

Seller Arbitration Fee: If a claim is validated and results in a transaction adjustment (refund, price reduction, or return), the seller will typically be charged an arbitration fee as disclosed in the AutoTurn.Ai Fee Schedule plus any actual costs incurred (e.g. inspection fees, transportation for return). This fee helps cover the administrative cost of handling the case and encourages sellers to accurately represent vehicles. AutoTurn.ai will invoice the seller for the arbitration fee and any additional fees (for example, if AutoTurn.ai paid $300 to ship the car back, that $300 transport cost will be added to what the seller owes as part of the resolution). The seller must pay these amounts within 10 days of notification, or they may be deducted from the sale proceeds or future transactions. If the seller was enrolled in the Seller Protection Program for that vehicle, then the program would cover these costs (except in the excluded scenarios). In SPP cases, the seller typically would not be charged the arbitration fee for covered claims – the fee would be absorbed by AutoTurn.ai as part of the coverage.

Costs on Cancellation: If a sale is cancelled (vehicle returned) due to arbitration, financial responsibility is allocated as follows:

The seller will refund the full purchase price to the buyer (via AutoTurn.ai handling the funds) – essentially undoing the transaction.

The seller is responsible for transportation costs to get the vehicle back. If the buyer already paid for delivery, the seller must reimburse that, or AutoTurn.ai will deduct it. AutoTurn.ai can coordinate the return shipping at the seller’s expense (often we will subtract the return freight cost from the seller’s sale proceeds or require payment before releasing the vehicle).

The buyer is not charged any fee in a valid cancellation scenario (their buyer fees are refunded). The buyer may, however, bear costs for things like state inspection or minor expenses they incurred – those expenses are not covered. But major costs like transportation or PSI fee may be reimbursed or credited if fairness dictates.

If the buyer drove the vehicle excessively or caused damage before returning it, appropriate deductions will be made from the refund to account for diminished value. This would be determined case-by-case and documented.

Appeal Fee: If a party requests a secondary arbitration review or appeal panel, a fee as disclosed in the AutoTurn.ai Fee Schedule will be required to initiate an appeal. This fee might be refunded if the appeal overturns the initial decision. This is to discourage baseless appeals.

Seller Protection Program Fee: As noted, the SPP is available on eligible vehicles.. This fee is charged to the seller’s account at sale completion. It is non-refundable once the sale is done (even if no claim is ever filed), as it’s essentially insurance. If a seller enrolls all their vehicles in SPP, the total fees will be tallied accordingly. Sellers should factor this cost into their pricing strategy (just as many do with similar programs on other platforms).

Post-Sale Inspection Fee: The PSI service is paid by the buyer at time of request. This fee is non-refundable once the inspection is performed, regardless of outcome, except that AutoTurn.ai may credit it back in some arbitration resolutions as noted. If a buyer orders a PSI and a claim arises, the cost of that inspection is generally not charged to the seller (since it’s a voluntary service the buyer elected). However, if the inspection clearly finds a serious misrepresentation, AutoTurn.ai may choose to charge the seller for that inspection fee as part of the arbitration costs, especially if it leads to a cancellation (because the inspection essentially did the work of uncovering the seller’s mistake). This would fall under “other fees associated with the arbitration” chargeable to the seller.

No Sale Fees: If an arbitration leads to a sale being canceled, AutoTurn.ai does not charge the seller the normal sale transaction fee for that deal (since it didn’t ultimately go through), but the seller will still owe the arbitration/return fees as above. If the sale is adjusted (not canceled), the normal transaction fees stand.

Non-Payment: Any arbitration-related fees or charges that a party owes must be paid promptly. AutoTurn.ai may suspend a Dealer’s account or deduct from pending transactions if arbitration fees are unpaid. Ultimately, by participating on the platform, buyers and sellers agree to abide by fee decisions in arbitration outcomes.

XII. Finality of Decisions and Appeals
AutoTurn.ai’s arbitration team serves as a neutral intermediary to investigate and resolve transaction disputes. Our decisions are made based on this Vehicle Arbitration Policy and the facts presented. By using the platform, buyers and sellers agree that AutoTurn.ai’s arbitration decision is final and binding on the parties, absent extraordinary circumstances. This ensures that disputes are resolved efficiently and commerce can continue without protracted uncertainty.
In general, no formal appeal is offered beyond AutoTurn.ai’s initial arbitration ruling. Once a case is decided and closed, both parties are expected to accept the outcome.
However, AutoTurn.ai does allow a limited internal review/appeal in the following situations:

If new evidence emerges that was not available during the initial arbitration (for example, a buyer obtains a second independent inspection that contradicts the first, or a title issue is clarified by the DMV), the affected party can present this to AutoTurn.ai within 3 business days of the arbitration closure. The arbitration team (or a supervisor) will review the new evidence to determine if the case should be reopened. Frivolous or late submissions will not be considered.

If a party believes there was a clear error in applying the policy or an oversight (e.g. the arbitrator overlooked that an announcement was actually in the listing, or miscalculated the repair cost), they may send a written appeal request to AutoTurn.ai’s Arbitration Manager within 3 days. The request should detail the perceived error. The Manager will review the case file and either uphold the decision or make a one-time adjustment if indeed a mistake occurred. This is essentially a quality-control step rather than a second arbitration.

AutoTurn.ai management’s decision on any review is final. There is no multi-tier appeals process or external arbitration panel.

If a dealer still disagrees after all internal processes, their recourse would be to pursue any remedies outside the platform (e.g., legal action). However, by agreeing to our Terms, dealers generally commit to resolving disputes via this Vehicle Arbitration Policy and waive the right to litigate most post-sale condition disputes. Any attempt to circumvent a binding arbitration ruling (for example, by charging back credit card payments or refusing to honor a refund directive) will be a violation of our Terms and could result in account suspension or other action.

It’s worth noting that because this Vehicle Arbitration Policy is grounded in standard industry rules, it’s very unlikely a different outcome would be reached elsewhere. AutoTurn.ai built our arbitration policy on NAAA guidelines and other proven standards, so our decisions would be fair and consistent with what a dealer would get at any major auction arbitration process.

AutoTurn.ai’s arbitration decision is final. Appeals are only for correcting genuine mistakes or considering truly new information, not for second-guessing a judgment call. We ask dealers to respect the outcome so all parties can move forward.
XIII. Limitation of Liability and Legal Compliance
AutoTurn.ai as Venue: AutoTurn.ai is a facilitator of sales between buyer and seller. AutoTurn.ai is not the owner of vehicles and does not implicitly guarantee vehicle conditions. Our role in arbitration is to mediate and enforce rules between the transacting dealers. As such, AutoTurn.ai’s liability to any buyer or seller for any vehicle or dispute is limited to the fees paid to AutoTurn.ai for that transaction. We are not liable for any consequential damages, lost profits, or business losses arising out of a vehicle sale. For example, if a buyer had to sell a returned vehicle at a loss, or missed a sale, AutoTurn.ai is not responsible for those ancillary losses. The exclusive remedy is the ones provided in this Agreement (refund, adjustment, etc.).

No Warranty by Platform: AutoTurn.ai does not provide any warranty on vehicles. Any warranties (if any) are those offered by the seller or manufacturer. All vehicles are sold “AS-IS” from the seller to the buyer, except for the arbitration rights outlined here which allow for post-sale returns/adjustments under certain conditions. The vehicle arbitration is not a vehicle warranty but a dispute resolution mechanism.

Dealer Representation: Both Buyer and Seller are responsible for ensuring compliance with all dealer regulations and truthful representation. Sellers are reminded that they must abide by federal and state laws on disclosures (e.g., FTC odometer rules, state title branding laws). AutoTurn.ai’s rules are intended to support these legal requirements (for instance, requiring disclosure of salvage title or not actual mileage). Non-compliance by any Dealer can carry legal penalties; this Agreement does not protect a Dealer from government enforcement if they violate titling or odometer laws.

New Jersey Law: As AutoTurn.ai operates from New Jersey, this vehicle arbitration policy is governed by the laws of the State of New Jersey, unless overruled by applicable federal law. In the event any provision of this vehicle arbitration policy is prohibited by or unenforceable under New Jersey law, it shall be modified (or severed) to the minimum extent necessary to comply with the law, and the rest of the vehicle arbitration policy shall remain in effect. We also note that if there is any conflict between this vehicle arbitration policy and any federal, state, or local law, that NJ law will take precedence. Our goal is for this Policy to co-exist with NJ law, not contradict it.

Formal Disputes with AutoTurn.ai: Any dispute a dealer has with AutoTurn.ai itself (as opposed to dealer-vs-dealer) – for example, if a dealer contends AutoTurn.ai did not follow this vehicle arbitration policy – shall be handled as per the Arbitration and Dispute Resolution clause below in this Agreement. This is separate from the vehicle arbitration process. Dealers agree that they will not pursue claims against AutoTurn.ai for outcomes arising from this vehicle arbitration. In no event will AutoTurn.ai’s liability exceed the fees the dealer paid for the transaction in question.

Indemnification: Sellers and Buyers agree to indemnify and hold AutoTurn.ai harmless from any third-party claims arising from vehicle defects or issues. For instance, if a Buyer resells a car to a consumer and faces a consumer complaint for something that was arbitrated here, that is outside AutoTurn.ai’s responsibility. Our involvement is limited to the dealer-to-dealer transaction phase.

Records and Compliance: AutoTurn.ai will maintain records of arbitration outcomes and related communications, in compliance with any legal requirements. Dealers should also retain their transaction records, title copies, etc., to comply with state laws (e.g., NJ requires dealers to keep records of used car sales and disclosures).

Amendments: This vehicle arbitration policy may be updated by AutoTurn.ai from time to time. Dealers will be notified of any material changes, and the latest version will be posted on the Platform. All transactions are governed by the version of vehicle arbitration policy in effect at the time of sale (unless a change in law requires immediate application).

By participating in AutoTurn.ai’s Platform, Dealer acknowledge that Dealer have read and understood this Vehicle Arbitration Policy and agree to be bound by its terms. This ensures a fair trading environment where all dealers know the rules and have mechanisms to address any misrepresentations. AutoTurn.ai is committed to providing a reliable, transparent platform for Dealer’s wholesale vehicle needs, and this Vehicle Arbitration Policy is a key part of that commitment.