AutoTurn.ai Privacy Policy
Last Updated: February 2026
Welcome to AutoTurn.ai. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information when you visit our website, use our services, and opt in to receive communications from us.
1. Introduction
AutoTurn ("AutoTurn," "we," "our," or "us") is committed to protecting your privacy. This policy covers all aspects of our data collection and use, including our website, platform services, and SMS communications delivered via our messaging provider, Twilio.
2. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you including:
General Platform Data
- Identity Data - First name, last name, username or similar identifier, title, dealership name
- Contact Data - Business address, email address, and telephone numbers
- Technical Data - Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform
- Profile Data - Username and password, dealer preferences, inventory preferences, feedback, and survey responses
- Usage Data - Information about how you use our website, platform, and services
- Transaction Data - Details about vehicle transactions, bids, purchases, and sales on our platform
SMS Communications Data
When you opt in to receive SMS communications from AutoTurn, we also collect:
- Your mobile phone number
- Message content and communication history
- Consent and opt-in records (timestamp, IP address, source)
- Carrier and delivery data
We collect this information only for legitimate business purposes related to AutoTurn services.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Platform Services
- To register you as a new customer and provide our services to you
- To process vehicle transactions, bids, and sales
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy
- To administer and protect our business and website
- To deliver relevant platform features, content, and functionality
- To use data analytics to improve our platform, products/services, marketing, customer relationships and experiences
SMS Communications
AutoTurn may use SMS information to:
- Send transactional messages (deal alerts, inventory notices, pricing updates, inspection updates, account notifications)
- Send operational or service communications
- Provide customer support
- Send marketing or promotional messages only if you explicitly opt in
- Maintain compliance records and improve service reliability
Important: We do not sell, rent, or share your mobile number or personal data with third parties for their marketing purposes.
4. Consent to Receive SMS Messages
By providing your mobile number and opting in, you consent to receive SMS messages from AutoTurn.
- Message frequency varies based on account activity and preferences
- Message and data rates may apply depending on your carrier
- Consent is not required to purchase or use AutoTurn platform services
Opt-Out Instructions
You may opt out of SMS communications at any time:
- Reply STOP to any AutoTurn message to unsubscribe
- Reply HELP for assistance
- Contact support at: autoturnsupport@redlineadvantage.com
After opting out, you will receive one final confirmation message and will no longer receive SMS messages unless you re-subscribe.
5. Data Sharing & Third Parties
We may share your data only with:
- Twilio - Our SMS messaging platform provider for message delivery
- Service providers - That support AutoTurn operations under strict confidentiality agreements
- Business partners - For legitimate platform operations (e.g., vehicle inspection services, payment processors)
- Regulatory authorities - If required by law or to protect our legal rights
All vendors are contractually obligated to protect your information and may not use it for their own purposes.
6. Data Security
AutoTurn uses commercially reasonable safeguards to protect your personal data, including:
- Encrypted data transmission (SSL/TLS)
- Secure access controls and authentication
- Consent and opt-in logging
- Restricted internal access based on need-to-know basis
- Regular security audits and updates
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. However, no system is 100% secure, and we continuously work to improve our protections.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including:
- Providing platform services and support
- Legal and regulatory compliance (including TCPA/CTIA recordkeeping requirements)
- Resolving disputes and enforcing agreements
- Satisfying any legal, accounting, or reporting requirements
8. Your Legal Rights and Privacy Rights
Depending on your jurisdiction (including California and other states with privacy laws), you have rights under data protection laws in relation to your personal data including:
- Right to Access - Request access to your personal data
- Right to Correction - Request correction of inaccurate personal data
- Right to Erasure - Request deletion of your personal data
- Right to Object - Object to processing of your personal data
- Right to Restriction - Request restriction of processing your personal data
- Right to Data Portability - Request transfer of your personal data
- Right to Withdraw Consent - Withdraw consent where we are relying on consent to process your data
To exercise any of these rights, please contact:
- Email: autoturnprivacy@redlineadvantage.com
- Support: autoturnsupport@redlineadvantage.com
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.
10. Children's Privacy
AutoTurn platform and SMS services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top of this page
- Sending you an email notification for material changes (if you have provided your email)
You are advised to review this Privacy Policy periodically for any changes.
12. Third-Party Service Providers
Twilio SMS Compliance Disclosure
AutoTurn uses Twilio as its SMS delivery platform. Your mobile number and message data may be processed through Twilio solely for the purpose of delivering communications. Twilio acts as a data processor and does not use your information for its own marketing.
Other Service Providers
We work with various service providers to operate our platform, including payment processors, vehicle inspection services, and analytics providers. All service providers are bound by confidentiality agreements and data protection requirements.
13. Contact Information
If you have any questions about this Privacy Policy, your data, or your rights, please contact us:
AutoTurn.ai
Redline Automotive Merchandising LLC
Email: autoturnprivacy@redlineadvantage.com
Support: autoturnsupport@redlineadvantage.com
Website: https://www.autoturn.ai
14. Legal Basis for Processing (For EU/EEA Users)
If you are located in the European Union or European Economic Area, our legal basis for collecting and using your personal data depends on the data concerned and the context in which we collect it:
- Performance of a contract with you
- Legitimate interests that are not overridden by your data protection interests
- Compliance with legal obligations
- Your explicit consent (for SMS communications and marketing)
By using AutoTurn.ai's platform and services, you acknowledge that you have read and understood this Privacy Policy.